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Re: Unable to upgrade membership plan

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
2381 of 2,976

Hi Varun,

 

To learn more about our accepted billing methods check out this Help Article. Regarding your friend's card, as long as the owner of the billing method authorized you to use it, you should be able to add it to your account. If any issues arise, Upwork team will notify you directly. Thank you.


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Varun S Member Since: Feb 26, 2018
2382 of 2,976

Tried everything but still can't able to puchase connects and also not upgrading to plus . It gives error like  "We are sorry! We are experiencing a technical problem and cannot process your request right now. Please try again in a minute." frm last 3-4 days.

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
2383 of 2,976

Hi Varun,

Please try clearing your cache and cookies or logging in with another browser to add your billing method. If you`re still experiencing the same problem after this, let me know here. Thank you.


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Varun S Member Since: Feb 26, 2018
2384 of 2,976

Hello i did everything but still same problem . Please check the attached screenshot also.

**Edited for Community Guidelines**

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
2385 of 2,976

Hi Varun,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.


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Varun S Member Since: Feb 26, 2018
2386 of 2,976

Ok sir thank you

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Varun S Member Since: Feb 26, 2018
2387 of 2,976

Hello sir,

 

I am still waiting as i already loose too many jobs here . Please try to connect with me ASAP. Also i am unable to connect with help and support as everytime it redirects to home page . Please check

Thanks

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2388 of 2,976

I apologize for the delay in receiving an update, Varun.

 

I'll go ahead and follow up with the team handling your case and you can expect one of our agents to reach out to you directly via support ticket as soon as possible.

 

Thank you for your patience.


~ Bojan
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Varun S Member Since: Feb 26, 2018
2389 of 2,976

Hello can i use my debit card for upgradng to plus membership as i don' thave any credit card, or what is the alternate to this ?

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Active Member
Varun S Member Since: Feb 26, 2018
2390 of 2,976

Hello Avery , i want to upgrade my membership to plus but debit card is not working . Will you please let me know can i use my friends debit card or what is the alternate ?

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