I face a problem, I can't do the visual verification. Every time I try to join the chat it stays for some time trying and in the end, shows me that message "Timed out on waiting for agent to verify your identity Upwork".
I tried to use another browser, but nothing changes. I tried to do it like 10 times.
I don't know what should I do.
Please help me fix this problem.
Thank you in advance.
Hi Abu Hasib,
I checked your account, and it looks like you already have an open ticket regarding this issue. One of our agents will update your ticket and assist you further in completing the ID verification process.
Hi, I am also getting same error. I have verification deadline till 28 Novemeber and its 27th already. Please help me out ASAP. I have tried 5-6 timesb but always same error.
Looking forward to your quick response.