I didn't receive a text message verification code

[Victoria E]

will you call the number or should I wait for an email?

[Bojan S]

Hi Victoria,

One of our team members will reach out to you directly via email to assist you with your phone verification process. 

Thank you for reaching out to us. 

[Juliette T]

Hello,
I am having the same issue. I also need to change the email address linked to my account.

Thank you!

[Avery O]

Hi Juliette, 

I've shared your account information with the team so that they can assist you further. Once the issue is resolved, you should be able to access your Contact Info page through your Settings and update your email address. 

[David C]

I am having the same issue.  I've triple checked my phone number, which is a USA number.  I have no problem getting text messages otherwise.

[Amanda S]

Same. I've tried a different browser, cleared the cache and cookies in current browser, reentered my phone number and I still don't receive a text verification. Can someone help?

[Ryan C]

Hello Amanda,

I have escalated your concern. One of our support agents will reach out to you shortly. Thank you.

[Ashley D]

This is happening to me too. Cleared everything, tried multiple times, even tried my husband’s number. I can’t set up my profile without doing this, right?

[Avery O]

Hi Ashley, 

Looks like you were able to verify your phone number already. Please let us know if there is anything else we can help you with. 

[Trey G]

Hello,

I'm having the same issue - different browsers, cleared cache - still no text.  Any help?