I didn't receive a text message verification code

[Andi C]

Could someone get in touch and help me as i cannot recieve the verification code

[Jill D]

I can't create my profile because I never received the phone verification code.

Jill Damron

**Edited for community guidelines**

[Taber D]

I am also having this same problem. I am setting up my account but am unable to proceed because I never receive a verification code to my mobile. I've tried on 2 different browsers and the mobile site.

[Avery O]

Hi Taber, 

A member of the Customer Support Team will assist you with your phone verification.

[M U]

To Whom It May Concern:

I'm also trying to set up a new account and have not received a text message despite multiple attempts. 

[Goran V]

Hi M U,

One of our team members will reach out to you via ticket as soon as possible and assist you further with your phone verification. Thank you.

[David C]

I am having the same issue.  I've triple checked my phone number, which is a USA number.  I have no problem getting text messages otherwise.

[Amanda S]

Same. I've tried a different browser, cleared the cache and cookies in current browser, reentered my phone number and I still don't receive a text verification. Can someone help?

[Ryan C]

Hello Amanda,

I have escalated your concern. One of our support agents will reach out to you shortly. Thank you.

[Ashley D]

This is happening to me too. Cleared everything, tried multiple times, even tried my husband’s number. I can’t set up my profile without doing this, right?