Oct 8, 2017 07:28:17 AM by Bharath Mohan S
Getting this error:
Unfortunately, you cannot submit a proposal for this job post because it requires location verification. Based on your previous attempts, you are currently not eligible to verify your location. Please contact customer support.
I had uploaded the driver's id once but it said verification failed.
I need help on this.
Please help me resolve the issue.
Solved! Go to Solution.
Dec 20, 2021 01:31:12 PM by Andrea G
Hi all,
This thread has been closed from further replies due to its size. If you've encountered any issues while trying to verify your location, please know that you can reach out to our support team by selecting the "Get Support" button on this page and they’ll be happy to assist you.
We appreciate your participation in the Community and welcome you to continue the conversation here.
Thank you!
Jun 6, 2018 11:26:42 AM by Nina K
Hi Rafael,
Please go ahead and click on a job that you would like to send a proposal to that is U.S only. At the top of the page you should see a notification asking you to contact customer support with a green link. If you go ahead and click the link, it should allow you to create a ticket directly to customer support so that they can help you resolve your verification issue.
Jun 4, 2018 06:47:51 PM by Aleksandar T
Hello there,
I am studying in the US, but I still do not have an ID to prove that I am the US Citizen, besides my passport. I wanted to verify my location in order to get access to jobs that are available only to the US Citizens, and I tried uploading my Visa, but it did not work. Could You help me to solve this problem, so I can start applying for those jobs?
With respect,Aleksandar Trujic
Jun 4, 2018 07:16:29 PM Edited Jun 4, 2018 07:16:58 PM by Ryan C
Hello Aleksandar,
Unfortunately, the only allowed documents to verify your location are Driver's License, State ID, Green Card or US Passport. If you don't have any of these, you can still submit proposals to those jobs without US location requirement. Thank you!
Oct 7, 2018 04:19:46 PM by Aleksandar T
Hi Ryan,
Could there be any exceptions to th rule of providing a location verification so I could apply to the jobs located in the US. Since I am student and am allowed to work, I think I should be able to apply to those jobs.
Oct 7, 2018 07:07:19 PM by Jo-An B
Hi Aleksandar,
US-only jobs are available only for freelancers who are physically located in the US and can verify it. There are various reasons why a client would want to post a job with that requirement. Their projects may require localized knowledge, the possibility of on-site coordination, specific compliance needs or other factors that make working with someone within their country an easier way to get started on Upwork.
If you have an agency, only agency members who are located in the US will be able to apply for these jobs.
Oct 12, 2018 08:16:14 PM by Aleksandar T
Hi Jo-An,
Well I am phyisically located in the US, except I don't have a driver's licence since I am on student visa here. Could I use my college ID or Visa to confirm my location?
Jun 7, 2018 04:36:42 AM by Donald H
I uploaded my Virginia drivers license photo when asked. Then you told me I don't live in the United States and suspended my account. What do I do now? The computer is wrong, I live in Charlottesville, Virginia. - Donald Hamilton
Jun 7, 2018 04:46:06 AM by Andrey V
Computers are always wrong at the end of a day, in my opinion. They are an outcome of human work and to err is human, as far as I am concerned to believe. Someone will get in touch with you soon to clarify the issue and to resolve it in a manual way.
Regards,
Andrei
Jun 7, 2018 06:04:37 AM by Valeria K
Hi Donald,
I checked and it looks like your location has now been verified. Your account should now be all set and you should be able to apply for U.S. only jobs.
Thanks!
Jun 7, 2018 04:48:21 PM by Kahyte V
I scanned a photo of my driver's license onto my computer for identity verification purposes, but the Upwork verification system won't accept it. I'd like to know how to fix this issue so I can start looking for jobs.
Jun 7, 2018 05:22:23 PM by Cynthia F
It must see the edges of your ID. If you scanned it, place it in the center of the scanning screen and select just outside the edges.
Jun 7, 2018 05:39:34 PM by Kahyte V
I'd crop the photo but apparently, I've used up all my tries at uploading the verification. Which is why I've contacted this customer support forum. But thank you for the suggestion!
Jun 7, 2018 06:05:37 PM by Ryan C
Hello Kahyte,
Have you tried creating a ticket by clicking the Contact Customer Support link in the message displayed when you try to submit a proposal to US only jobs? If you are still not able to create a ticket, please let us know. Thank you!
Mar 24, 2019 08:19:12 PM by Mohanalakshmi A
Hi Team,
I am trying to create support ticket from link, but I am not able to submit. Can you please help me with this request. I am getting below message.
You've reached the maximum number of tries to upload your ID.
To verify your identity so that you can access all jobs, please contact customer support.
Thanks
Mar 24, 2019 10:03:48 PM by Avery O
Hi Mohanalakshmi,
The Customer Support Team will reach out to you to assist you with your location verification.
Mar 5, 2019 09:47:45 PM by Tyler C
Mar 5, 2019 11:28:48 PM by Goran V
Hi Tyler,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your verification, thank you.
Mar 28, 2019 11:57:38 PM by Vinita K
Hi I got the same error and need contact information for support or can a support agent contact me? Thanks.
Mar 29, 2019 12:33:27 AM by Goran V
Hi Vinita,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your verification. Thank you.
Apr 1, 2019 07:55:29 AM by Daniel G
Can someone please contact me about my verification photo limit issue.
Thank you.
May 25, 2021 08:55:21 PM by Donetta S
May 25, 2021 10:20:34 PM by Joanne P
Hi Donetta,
I've shared your concern with completing the location verification process with the team. One of our agents will reach out and assist you directly via a support ticket.
Jun 7, 2018 06:08:15 PM by Michael F
"You still need to verify your location to access U.S. exclusive jobs. Verify your location now."
I upload my license. Get this message:
"We had some trouble verifying your ID
It looks like you uploaded an unsupported type of ID.Please try again with an image of your state issued driver’s license, ID card, green card or United States passport."
Upwork can't verify my state issued driver's license. I try to contact support. 10 minutes going through their "help" system. Just sends me to articles where I can thumbs up and thumbs down their statements as to whether it's helpful. No submit a support ticket although it seems a partial interface is there (it shows opened cases but no way to submit a ticket). I call upwork's corporate number for help. Nobody answers. Message is basically "leave your contact info in our voicemail and someone will get back to you."
Tried Google for assistance to get me to a support form that I can fill out. Nothing helpful. How do I get in touch with someone from Upwork to fix this problem? Thanks!
Jun 7, 2018 06:33:07 PM by Ryan C
Hello Michael,
I'm sorry to hear that. Can you please retry submitting your document? If you ran out of attempts, could you please try to submit a ticket by clicking the Contact Customer Support link in the error displayed when you submit a proposal to US only jobs? Thank you!
Jun 7, 2018 07:12:43 PM by Michael F
Hi Ryan,
I didn't know you just had to keep trying and then if you fail enough times it gives you a support email address. Is it safe to email my drivers license to them along with the problem or should I email them only with the problem and wait for their response? Thanks for your help!
Jun 7, 2018 07:52:43 PM by Avery O
Hi Michael,
You can click on a job post with a U.S. location requirement, and you should see a link to directly contact our Customer Support Team from there. Please click on a link to be able to file a ticket, and they will get back to you through the same ticket thread.
Jun 7, 2018 08:12:03 PM by Michael F
Hi Avery,
I've already got the support email address. I just need to know if it's safe to send my drivers license with my email to support along with the verification problem, or should I just tell them the problem via email and wait for their response as to what to do next.
Jun 7, 2018 08:32:00 PM by Avery O
You can just email them with the problem and they will provide a secure link where you can upload the documents needed.
Feb 9, 2019 05:34:16 PM by Mark B
I have the same problem. What is the support email address? When I click the link to contact support I got directed here. Frustrating.
Feb 9, 2019 08:00:00 PM by Avery O
Hi Mark,
I'm sorry for the inconvenience. The Customer Support Team will reach out to you to assist you with your location verification.
Feb 10, 2019 10:20:13 AM by Bojan S
Hi Samuel,
One of our team members will reach out to you directly and assist you further with your verification process, thank you.
Mar 27, 2019 06:13:55 PM by Frederick R
i currently having the same issue, ive gone through the process of help and customer support but have it has not been resolved as of yet. i used my proper state id, and tried it a few times not im being blocked and i get an error and am un able to apply for work. any help would be greatly appreicated
Apr 13, 2019 03:07:43 PM by Aimane L
sale here i have been trying to contact the support this past 2 days but i couldn't submit request .. anyway
i tried to verify my account with a driver liscence but for some reason it didn't work and it asked me to contact the support ... how can i solve this issue ? how can i email the support please
Apr 13, 2019 03:29:59 PM by Joanne P
Hi Aimane,
One of customer support team members will reach out and assist you in completing the location verification step. Thanks!
Oct 2, 2019 08:39:25 AM Edited Oct 2, 2019 08:40:16 AM by Beatriz V
Good afternoon,
Same problem I can't upload my ID because I did several times. Can you help me please?
Thank you,
Oct 2, 2019 09:06:12 AM by Bojan S
Thank you for reaching out to us, Beatriz.
One of our team members will reach out to you directly via a support ticket to assist you with your verification process.
Mar 9, 2019 12:59:42 PM by Stacey S
I'm having the same problem.
I got this message: "You've reached the maximum number of tries to upload your ID."
For some reason, it hasn't accepted my legitimate ID.What can I do for this?
When I click on the customer support link, I get routed here.
Can someone please help me with this?
Thank you.
Stacey
Mar 9, 2019 01:02:56 PM by Cray H
Hi Stacey,
A team member will reach out to you directly via ticket and assist you further with completing the verification process. Thanks!