Jul 2, 2018 06:55:01 AM by Tammeral H
I am locked out of verifying my card as I had 3 failed attempts. I am unable to contact support because there is no support number nor is there an option to have support contact you. How can I verify my card without contacting support once I am locked out because it doesnt seem like support wants to be contacted for this issue.
Apr 13, 2019 05:55:06 AM by Liliana S
i cannot do the verification of my credit card. What can i do?
kind regards,
Liliana Silvestre
Apr 13, 2019 06:12:40 AM by Aleksandar D
Hi Liliana,
Thank you for reaching out to us. One of our team members will reach out to you directly via support ticket to assist you with your billing method verification process.
Thank you.
Apr 17, 2019 01:40:47 PM by Maryna S
I could not verify my card and now after three attempts, this option is blocked. I have added Paypal account and set it as primary but now I cannot delete the credit card. From where the payment will be withdrawn and how do proceed with the card verification?
Apr 17, 2019 02:29:13 PM by Bojan S
Hi Maryna,
We'll have one of our agents reach out to you via support ticket to assist you with your credit card verification process and advise you further regarding your concern.
Thank you for reaching out to us.
Apr 18, 2019 10:02:08 AM by Marina G
Apr 18, 2019 10:19:04 AM by Bojan S
Hi Marina,
We'll have one of our agents reach out to you via support ticket to assist you with your request.
Thank you for reaching out to us.
Apr 17, 2019 03:53:39 PM Edited Apr 17, 2019 03:54:36 PM by Samsara C
I need to verify my credit card and nothing is working, not even when I enter $10 worth of payments. What do I do???
I have tried about 20 times to "contact support" by following many rabbit holes of support links and this is all I got.
Apr 17, 2019 05:59:36 PM by Avery O
Hi Samsara,
A member of the Customer Support Team will reach out to you to assist you with your verification. I apologise if this has caused you any inconvenience.
Apr 18, 2019 11:57:40 PM by Samsara C
Hi Avery,
Both cahrges from upwork made it to my credit card account, so I only need someone from support staff to let me verify the amounts I got through upwork, please.
Thank you!
Apr 19, 2019 12:33:13 AM by Vladimir G
Hi Samsara,
I checked and see our team reached out to you directly yesterday and offered assistance with verifying your card. Could you please follow up here and respond to the initial message, in order to receive further help?
Apr 19, 2019 12:46:07 AM by Samsara C
Hi Vladimir,
Thanks for the info. I didn't know there was a response, but I just now replied.
Thanks,
Samsara
Apr 18, 2019 10:14:26 AM by Miriah S
Hi, Samsara! How many times did you send the initial verification request? If you sent multiple then it might have a delay of old verification amounts vs what your Upwork account plans to send, appearing as a wrong amount.
Upwork's support and verification can sometimes be slow so I recommend patience. My account took several days to completely set up.
Apr 18, 2019 04:24:40 PM by Samsara C
Apr 24, 2019 07:26:08 AM by Hamza Y
Escrow is successfuly paid but I cannot hire a freelancer with this card. If the card was not accepted then escrow wouldn't be taken also, am I right? Can someone communicate me about this please?
Apr 24, 2019 07:41:46 AM by Bojan S
Hi Hamza,
Please go to your account settings and chose top tab on left, ''My Info''. Kindly, try adding address details and phone number in order to fix this error. If the issue persists after this please let us know and our team will assist you further. Thank you!
Apr 24, 2019 07:52:29 AM by Hamza Y
Apr 24, 2019 08:03:10 AM by Bojan S
Thank you for following up, Hamza.
One of our team members will reach out to you directly via support ticket to assist you with your billing method concern.
Apr 27, 2019 04:46:42 AM by Raghad A
Apr 27, 2019 05:36:55 AM by Aleksandar D
Hi Raghad,
One of our team members will reach out to you directly via support ticket to assist you with your billing method concern. You can access your tickets on this page.
Thank you.
Apr 28, 2019 02:12:24 AM by Priya M
When my amount will be refunded.. if my billing method verification filed.
Or How i got another vaerification chance?
Apr 28, 2019 02:18:36 AM Edited Apr 28, 2019 02:20:15 AM by Aleksandar D
Hi Priya,
Thanks for reaching out to us. I checked refund status for you and can confirm that your refund was successful on our end. You can check this under your Transactions. After the refund is initiated, it typically takes 2 to 5 business days for the money to be refunded back to your credit card.
Feel free to contact us if you have further questions.
Thank you.
Apr 30, 2019 04:50:50 PM by Sameh A
Hi Aleksandar,
I have the sameh issue.
I tried to add $ 1.00 but with no luck.
Regards,
Mar 2, 2019 11:10:26 AM by Jonathan L
Unable to verify credit card, even though I added a total of $10 for both small payment methods to verify. Now my credit card verification is in a failed state. Please advise.
Mar 2, 2019 11:55:56 AM by Cray H
Hi Jonathan,
One of our agents will contact you directly through ticket and assist you with verifying your payment method.
Apr 30, 2019 05:29:34 PM by Jaybusan B
We put in the wrong numbers for the visa verification 3 times because we didn't understand what we needed to do. Now it won't let us verify, it tells us to contact customer service...which is only a bot and is not helpful and then when i asked to speak to a human, it directed me here. Help please!
jay
Apr 30, 2019 09:46:15 PM by Avery O
Hi Jaybusan, and Sameh,
The Customer Support Team will reach out to you to assist you with your bank account, and credit card verification.
May 3, 2019 11:12:41 AM by Andreas H
Hi,
I tired to add a billing method but I met an issue. Here it is the error message:
"Our records indicate that the payment method entered is already associated with the maximum number of accounts. Please add a different payment method."
I used this payment method in the past but the account was closed.
Now I want to create another account and add the billing method.
Any solution?
Thanks in advance.
May 3, 2019 11:35:38 AM by Bojan S
Thank you for reaching out to us, Andreas.
One of our team members will reach out to you directly via support ticket to assist you with your request.
May 4, 2019 03:23:32 PM by Joanne P
Hi Liana,
We checked and it looks like you have added a Paypal account and not a credit card. Thank you!
May 4, 2019 02:28:19 PM by Lina L
I have not been able to verify my credit card information. The system said to post 10.00 US but when I entered 10.00 US in both amounts to verify, the system said the amounts were incorrect. Can you please help since my contract milestones are coming up and the deadline is tight. I don't want to have a problem with the freelancer I hired.
Thanks,
L
May 4, 2019 01:52:56 PM by Liana T
Hi! I can not make the credit card verification. I write the amounts totalling to $10, however they write that I am wrong
May 5, 2019 03:57:59 AM by Volodymyr H
Upwork support it is a disaster.
I am trying to verify my credit card.
My steps:
*entered card info
*get 2 payments to my card
*entered amounts in verify fields
*amounts are incorrect(
After that, I am more than 1 hour trying to connect to support without result. Looks like I can't connect to support(
May 5, 2019 05:01:07 AM by Aleksandar D
Hi Volodymyr,
Thanks for reaching out to us. One of our team members will reach out to you directly via support ticket to assist you with your verification process.
Thank you.
May 7, 2019 11:53:33 AM by Amir S
Can't verify the two deposits it says I must verify to continue the project. Please help ASAP.
Thanks,
Amir
May 7, 2019 12:42:15 PM by Bojan S
Hi Amir,
Looks like our team member already provided this information for you via this support ticket.
Let us know if you need further assistance.
Thank you.
May 8, 2019 08:31:49 AM by Beverly T
I am using a regular credit card and it is not accepting the address.
The address is a PO box, which is valid and what matches my credit card. I am unable to hire a freelancer due to this.
May 8, 2019 09:04:36 AM by Bojan S
Hi Beverly,
We'll have one of our agents reach out to you via support ticket to assist you with your request.
Thank you for reaching out to us.