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Re: Unable to buy connects, Payment was declined

drowzzy221
Active Member
Dhaval G Member Since: Mar 4, 2016
381 of 4,103

Hey thanks! Will check it out.

anthonywekesa
Active Member
Anthony W Member Since: Nov 2, 2019
382 of 4,103
Thanks . am in Africa I wanna buy connects . please assist
tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
383 of 4,103

Hi Anthony,

 

One of our team members will reach out and assist you directly via support ticket, thank you!


-Joanne
Untitled
mohammadusman032
Active Member
Muhammad U Member Since: Jul 29, 2019
384 of 4,103

Hi, I'm also facing Payment was declined. issue, while I contected bank they are saying everything ok from theire side, kindly help me, I wan to buy connect so that I can submit proposals. 

Your help will be realy appriciated, Also I'm unable to find path where I can generate a support ticket etc.

 

Thanks.

djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
385 of 4,103

Hi Muhammad,

 

Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further. Regarding your second question, you can find the “Get Help” button at the bottom of every help article and the search results page. You can also get help from our chatbot by clicking the “Chat with Support Bot” button found in the help center.

 

Thank you.

~ Aleksandar
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radadiyakaushik3
Active Member
Kaushik R Member Since: Sep 16, 2017
386 of 4,103

 I have added Billing Method to buy connects, but i am unable to buy connects because every time I am getting "Payment was declined". I am using MasterCard Debit Card. As i have searched i have found that may be my MasterCard card may need to be verified by Upwork, but i am unable to find any way to Verify it too. I need help on this issue,

 

Thank you

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
387 of 4,103

Hi Kaushik,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.


Untitled
radadiyakaushik3
Active Member
Kaushik R Member Since: Sep 16, 2017
388 of 4,103

Thanks 

anthonywekesa
Active Member
Anthony W Member Since: Nov 2, 2019
389 of 4,103
I. Need similar help
rjhay06
Active Member
Ruselle John S Member Since: Jun 2, 2018
390 of 4,103

I was able to use my card last week to buy connects and withdraw earnings. I'm trying to buy connects today however I'm receiving a "payment has declined" error due to my debit card. Any help from Upwork team?

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