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Re: Unable to buy connects, Payment was declined

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Active Member
Muhammad Zeyad A Member Since: Jan 16, 2020
1761 of 2,331

Hi,

I have my payment declined while i was buying connects for my freelancer account. Note that i have an agency attached too which has been using the same card. Since the payment was declined, I tried one more card but of no use. Can you help me out what's wrong?

Regards 

Zeyad A.

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1762 of 2,331

Hi Muhammad Zeyad,

 

One of our team members will reach out to you directly via a support ticket to assist you with this concern.

 

Thank you!


~ Bojan
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Active Member
Jenny Ann S Member Since: Jan 14, 2020
1763 of 2,331

hello.  my payment thru is being declined too.  

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Active Member
Geoffrey Alvin T Member Since: Feb 14, 2020
1764 of 2,331

your support is not working

 

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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
1765 of 2,331

Hi Geoffrey,

 

I checked your account and couldn't find the support ticket you are referring to. Could you please send me more information so that I can check? If you need help with purchasing Connects or setting up your Billing method, please let us know so that we can assist you further.


Thank you.

~ Aleksandar
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Cristine M Member Since: Jan 1, 2020
1766 of 2,331
I also have the same issue. Please help
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Moderator
Goran V Moderator Member Since: Mar 24, 2017
1767 of 2,331

Hi Cristine,

 

One of our Customer Support agents will reach out to you via ticket and assist you further as soon as possible. Thank you.


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Active Member
Durga P Member Since: Apr 18, 2019
1768 of 2,331

Same problem also raised to me so many times still. but no one helps to me. 

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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
1769 of 2,331

Hi Durga,

 

Please check with your bank for more information on why the specific charge was declined. Check out this help article to learn more about acceptable billing methods for purchasing Connects.

 

Thank you.

~ Aleksandar
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Active Member
Ehsan Y Member Since: May 19, 2020
1770 of 2,331

ı have the same problem could you help me 

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