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Re: I can't upgrade my membership.

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Active Member
Abhijit M Member Since: Oct 11, 2017
1311 of 2,388
Already tried but still facing same problem and showing
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Moderator
Goran V Moderator Member Since: Mar 24, 2017
1312 of 2,388

Hi Abhijit,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.


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Active Member
Asad U Member Since: Mar 25, 2020
1313 of 2,388

I just added my visa account in my upwork account and after that i tried to upgrade my membership i got this error.
Your payment could not be processed. Please choose an alternate payment method or retry again later.

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1314 of 2,388

Hi Asad,

 

We'll have one of our agents reach out to you via a support ticket to assist you with your setting up your billing method. 

 

Thank you for reaching out to us. 


~ Bojan
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Active Member
Asad U Member Since: Mar 25, 2020
1315 of 2,388

my card was added in billing method with no problem but i can't upgeade my account

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Active Member
Inam U Member Since: Apr 27, 2019
1316 of 2,388

i am facing issue with adding new card for billing , please add authorize my card you have details i attempted multiple time with that card 

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1317 of 2,388

Hi Inam,

 

I checked this for you and was not able to replicate the issue you're experiencing. Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue? Please use this link to see the options available to you and add one of those. 

 

Let us know if the issue persists.

 

Thank you.


~ Bojan
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Active Member
Rouchelle I Member Since: Mar 25, 2020
1318 of 2,388
My upwork and PayPal Account are verifies. I even withdrew funds to PayPal but I’m unable to buy connects from my PayPal account.
It keeps saying “charge failed”
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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1319 of 2,388

Hi Rouchelle,

 

One of our team members will reach out to you directly via a support ticket to assist you with setting up your billing method.

 

Thank you!


~ Bojan
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Active Member
Chimgozirim A Member Since: Dec 12, 2019
1320 of 2,388
Hello Upwork team, I'm a new freelancer on the platform, and since yesterday, I've been trying to purchase connects with my card, but it's not working. I've used two different browsers! But the page goes blank at the second stage of the billing. Is there any way you can help me?
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