Jul 10, 2019 07:55:04 AM by Samiullah S
Facing Issue while buying connects through by Visa Card. Kindly resolve he issue
Solved! Go to Solution.
Dec 20, 2021 01:36:49 PM by Andrea G
Hi all,
This thread has been closed from further replies due to its size. In general, these issues occur when the transactions you’re attempting on your card keep being declined by the bank. Please contact your card-issuing bank for more information about the specific charge decline.
If you’re still experiencing issues after checking with your bank, a quick way to contact our support team is by clicking the "Get Support" button that is shown on this page. You may be asked what type of account you need help with, please select the best option for your situation. If you don't receive the information you're looking for, you can select "Get Support" for more options, including contacting our support team.
We appreciate your participation in the Community and welcome you to continue the conversation here.
Thank you!
Jan 21, 2020 02:44:31 AM by Goran V
Hi Edaans,
Our team will reach out to you as well and assist you further as soon as possible. Thank you.
Feb 23, 2020 06:32:43 PM by Charmaine Z
Hi I am also unable to buy connects. Same message comes up, payment declined. I am using mastercard debit. Thanks
Feb 23, 2020 07:55:45 PM by Avery O
Hi Charmaine,
I checked your account and can confirm that your issuing bank declined the transaction. Kindly check this directly with your local bank for more information. In the meantime, you can add an alternative billing method to be able to purchase Connects for your account.
Jun 12, 2020 11:04:13 PM by Ariful I
I added a master card in the billing method but again & again payment declined. Please See my attached.
Please help me.
Jun 12, 2020 11:52:54 PM Edited Jun 12, 2020 11:53:07 PM by Aleksandar D
Hi Ariful,
Please check with your bank for more information on why the specific charge was declined. Check out this help article to learn more about acceptable billing methods.
Thank you.
Mar 18, 2020 08:59:38 PM by Rana W
Hi,
I am also having same problem. Kindly tell me how can i solve this.
Mar 18, 2020 11:07:40 PM by Goran V
Hi Rana,
One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.
May 30, 2020 06:57:59 AM by Adam E
Please i am experiencing issue, i need connects to apply for jobs but my payment is being declined. Any Help?
May 30, 2020 07:40:04 AM by Aleksandar D
Hi Adam,
Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.
Thank you.
May 31, 2020 05:57:14 AM by Srinivasan V
Facing same kind of Problem. I am using Discover Card & unable to buy any connects. Which I registered today. Do I want to give some time for it..?
May 31, 2020 08:22:17 AM by Aleksandar D
Hi Srinivasan,
Please check with your bank for more information on why the specific charge was declined. Check out this help article to learn more about acceptable billing methods for purchasing Connects.
Thank you.
Jan 16, 2020 10:49:24 AM by Muhammad Zeyad A
Hi,
I have my payment declined while i was buying connects for my freelancer account. Note that i have an agency attached too which has been using the same card. Since the payment was declined, I tried one more card but of no use. Can you help me out what's wrong?
Regards
Zeyad A.
Jan 16, 2020 11:05:32 AM by Bojan S
Hi Muhammad Zeyad,
One of our team members will reach out to you directly via a support ticket to assist you with this concern.
Thank you!
Feb 14, 2020 10:34:06 PM by Aleksandar D
Hi Geoffrey,
I checked your account and couldn't find the support ticket you are referring to. Could you please send me more information so that I can check? If you need help with purchasing Connects or setting up your Billing method, please let us know so that we can assist you further.
Thank you.
Feb 29, 2020 06:34:04 AM by Goran V
Hi Cristine,
One of our Customer Support agents will reach out to you via ticket and assist you further as soon as possible. Thank you.
May 1, 2020 01:56:17 AM by Durgaa P
Same problem also raised to me so many times still. but no one helps to me.
May 1, 2020 02:49:44 AM by Aleksandar D
Hi Durga,
Please check with your bank for more information on why the specific charge was declined. Check out this help article to learn more about acceptable billing methods for purchasing Connects.
Thank you.
May 19, 2020 01:09:25 AM by Goran V
Hi Ehsan,
Are you receiving any errors on your end? If yes, could you please share the text of the error? Thank you.
May 29, 2020 04:33:07 AM Edited May 29, 2020 04:34:17 AM by Berk Cagatay D
May 29, 2020 04:39:52 AM by Goran V
Hi Berk,
Our team will reach out to you via ticket as well and assist you further. Thank you.
Jun 18, 2020 08:41:08 AM by Abhishek M
The same issue with me, I am trying to buy connections but every time payment declined.
Jun 18, 2020 08:49:20 AM Edited Jun 18, 2020 10:06:01 AM by Bojan S
I have added Billing Method to buy connections, but I am unable to buy connections because every time it says "Payment was declined". I am using a VISA Debit Card. As I have searched I have found that maybe my VISA card may need to be verified by Upwork, but I am unable to find any way to Verify it too then I added another master card of mine but not working out.
even after using PayPal nothing happens.
I need help on this issue,
**Edited for community guidelines**
Jun 18, 2020 09:08:12 AM by Bojan S
Hi Abhishek,
Could you please check your PayPal account and the preferred payment methods you have set in your Wallet. You may also contact PayPal customer support to check if your account is set up correctly.
Thank you!
May 31, 2021 11:57:03 PM by Sushanta C
Hi,
I wanted to buy Connects through a Visa Card of my friend (with his consent). But whenever I tried to add the payment method it was showing “Unable to Authorize the card”. However, I purchased connects before with this card. But, I deleted the payment method since it is not my card. Please help me out.
Thanks & Regards
Sushanta Choudhury.
Jun 1, 2021 12:08:13 AM by Goran V
Hi Sushanta,
One of our team members will reach out to you via ticket as soon as possible and will assist you further with your billing method. Thank you.
Jul 26, 2019 07:55:57 AM by Kash B
Hi Talha,
Did you see this article on how to verify payment?
Thanks,
Kash
Jul 27, 2019 12:27:51 AM by Talha A
Yes i have seen this, but i am unable to see the link to verify the account -> Requires Verification. Verify Now.
I have also contacted the Bank and they are saying that the problem is arising from Upwork and not the Bank.
Thankyou
Jul 27, 2019 12:35:22 AM by Aleksandar D
Hi Talha,
I checked and it seems that you have followed up on your open ticket. Kindly, allow time for our team to carefully review your request and respond accordingly. You will be notified of their response. We thank you for your patience.
Sep 19, 2019 03:06:06 AM by Dhaval G
Hi there,
I'm facing the same problem. I have a VISA Debit Card (India). Everytime that I try to update my membership, it shows that the payment was declined. No clue why. Kindly help me out here since I'm stuck getting no new clients. Thanks in advance!
-Dhaval G.
Sep 19, 2019 03:37:14 AM by Aleksandar D
Hi Dhaval,
One of our team members already reached out to you directly via a support ticket to assist you further with purchasing Connects.
Thank you.
Nov 2, 2019 01:49:16 PM by Joanne P
Hi Anthony,
One of our team members will reach out and assist you directly via support ticket, thank you!
Oct 5, 2019 03:43:23 AM by Muhammad U
Hi, I'm also facing Payment was declined. issue, while I contected bank they are saying everything ok from theire side, kindly help me, I wan to buy connect so that I can submit proposals.
Your help will be realy appriciated, Also I'm unable to find path where I can generate a support ticket etc.
Thanks.
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