I didn't receive a text message verification code

[Sara H]

I'm creating my profile and am not receiving a verification code via text. It is a valid number and I've tried multiple times. Thank you for your assistance!

[Bryce S]

I have not received a verification text. Could someone contact me? 

Thanks. 

[Nina K]

Hi Bryce,

We'll have one of our agents get in touch with you to assist you with this. Thanks!

[Kristi Z]

I am also experiencing this problem. I would like to complete my registration and application, but have not recieved a varification code. 

Thank you for any help you can provide. 

[Jo-An B]

Hi Kristi,

We'll have one of our agents get in touch with you to assist you with the verification process. Thanks!

[Kristi Z]

A potential solution for anyone who'd like to try before commenting here - my solution was to try another internet browser. I initially used Chrome and was unable to send the code, but Safari got it on the first try.

Best of luck.

[Logan J]

I am having this same issue.  I have tried to submit my phone number multiple times to no avail.

[Avery O]

Hi Logan, 

The Customer Support Team will assist you with your phone verification directly througn an email ticket. 

[Mario Robert D]

Hello,

I would also like to report I am unable to further verify my profile and use the platform as my US number is not working, it has been working with other sources though.

Please contact me as soon as possible.

Thanks

Mario R. D.

[Joanne Marie P]

Hi Mario,

One of our customer support agents will reach out to you via email to assist you further with verifying your contact information. Thanks!