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Re: I didn't receive a text message verification code

Active Member
Kristi Z Member Since: Aug 5, 2018
101 of 1,001

I am also experiencing this problem. I would like to complete my registration and application, but have not recieved a varification code. 

Thank you for any help you can provide. 

Community Guru
Jo-An B Member Since: Aug 2, 2016
102 of 1,001

Hi Kristi,

We'll have one of our agents get in touch with you to assist you with the verification process. Thanks!

~ Jo-An

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Active Member
Kristi Z Member Since: Aug 5, 2018
103 of 1,001

A potential solution for anyone who'd like to try before commenting here - my solution was to try another internet browser. I initially used Chrome and was unable to send the code, but Safari got it on the first try.

Best of luck.

Active Member
Logan J Member Since: Aug 19, 2018
104 of 1,001

I am having this same issue.  I have tried to submit my phone number multiple times to no avail.

Moderator
Avery O Moderator Member Since: Nov 23, 2015
105 of 1,001

Hi Logan, 


The Customer Support Team will assist you with your phone verification directly througn an email ticket. 


-Avery
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Active Member
Mario Robert D Member Since: Sep 2, 2018
106 of 1,001

Hello,

I would also like to report I am unable to further verify my profile and use the platform as my US number is not working, it has been working with other sources though.

Please contact me as soon as possible.

 

Thanks

Mario R. D.

Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
107 of 1,001

Hi Mario,

 

One of our customer support agents will reach out to you via email to assist you further with verifying your contact information. Thanks!


-Joanne
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Active Member
Tam N Member Since: Sep 6, 2018
108 of 1,001

I am not receiving my verification code either.

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Moderator
Valeria K Moderator Member Since: Mar 6, 2014
109 of 1,001

Hi Tam,

 

We'll have one of our agents reach out to you and assist you with the verification.

 

Thanks!

~ Valeria
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Active Member
Ilayda E Member Since: Nov 16, 2018
110 of 1,001

Hi,

Could you please help me with the same issue.

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