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Cannot verify ID

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
161 of 4,844

Hi Kyle,

 

Our team will reach out to you via ticket as well and assist you further, thank you.


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asmitak
Active Member
Asmita K Member Since: Feb 7, 2018
162 of 4,844

Hello,

 

My U.S. ID won't get verified due to a different format. Can a representative from Upwork help me verify it?

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
163 of 4,844

Hi Asmita,

One of our team members will contact you directly and assist you further with this, thank you.


Untitled
georgejutras
Active Member
George J Member Since: Feb 19, 2018
164 of 4,844

Hi , my US ID also won't verify due to it's vertical format. Help?!

aocumen
Moderator
Avery O Moderator Member Since: Nov 23, 2015
165 of 4,844

Hi George, 

 

The Customer Support Team reached out to you directly via email to assist you. Let us know if there is anything else we can help you with!


-Avery
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dalton-huey
Active Member
Dalton James H Member Since: Feb 16, 2018
166 of 4,844

Hello! I am having the same problem? I think it is due to the vertical format of my driver's license. Is there anything I can do differently?

nkocendova
Community Guru
Nina K Member Since: Nov 29, 2017
167 of 4,844

Hi Dalton,

I've checked and it looks like you have successfully verified. Please reach out again if you encounter any other issues, thank you.

~Nina
e41group
Active Member
Tamer S Member Since: Feb 26, 2018
168 of 4,844

I am having the same problem... My U.S. ID won't get verified due to a different format. Can a representative from Upwork help me verify it?

 
kochubei_valeria
Community Manager
Valeria K Community Manager Member Since: Mar 6, 2014
169 of 4,844

Sure, Tamer. We'll reach out to you directly and assist you with the verification process. Thanks!

 

~ Valeria
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matthew_beck
Active Member
Matthew B Member Since: Feb 26, 2018
170 of 4,844

I cannot verify my ID. I found a post earlier were it was because the ID is vertical. I have run out of chances to re-sumbit anyway. Also the email option of Get Help is grayed out.