I'm sorry to hear that. Can you please retry submitting your document? If you ran out of attempts, could you please try to submit a ticket by clicking the Contact Customer Support link in the error displayed when you submit a proposal to US only jobs? Thank you!
I didn't know you just had to keep trying and then if you fail enough times it gives you a support email address. Is it safe to email my drivers license to them along with the problem or should I email them only with the problem and wait for their response? Thanks for your help!
You can click on a job post with a U.S. location requirement, and you should see a link to directly contact our Customer Support Team from there. Please click on a link to be able to file a ticket, and they will get back to you through the same ticket thread.
I've already got the support email address. I just need to know if it's safe to send my drivers license with my email to support along with the verification problem, or should I just tell them the problem via email and wait for their response as to what to do next.