Oct 8, 2017 07:28:17 AM by Bharath Mohan S
Getting this error:
Unfortunately, you cannot submit a proposal for this job post because it requires location verification. Based on your previous attempts, you are currently not eligible to verify your location. Please contact customer support.
I had uploaded the driver's id once but it said verification failed.
I need help on this.
Please help me resolve the issue.
Solved! Go to Solution.
Dec 20, 2021 01:31:12 PM by Andrea G
Hi all,
This thread has been closed from further replies due to its size. If you've encountered any issues while trying to verify your location, please know that you can reach out to our support team by selecting the "Get Support" button on this page and they’ll be happy to assist you.
We appreciate your participation in the Community and welcome you to continue the conversation here.
Thank you!
Mar 17, 2018 01:34:24 PM by Jo-An B
Hi Kyle,
Sorry to hear you're having verification issues. One of our team member will reach out to you directly through ticket. Thanks.
Mar 21, 2018 11:02:43 AM by Thomas E
I am having the same issue. I am not sure why my ID picture is not being accepted.
Mar 22, 2018 10:00:21 AM by Kalila M
Mar 22, 2018 10:22:35 AM by Nina K
Hi Kalila,
Please go ahead and click on the question mark to the right of the 'Find Jobs' search box, and then click on Help & Support. You'll then be able to click the green "Get Help" button towards the bottom of the page which will allow you to create a support ticket so that the team can assist you with completing the verification.
Mar 27, 2018 03:46:02 PM by Tamara M
Mar 27, 2018 04:51:33 PM by Ryan C
Hello Tamara,
I just checked your account and I could see that you already have a ticket regarding this issue. I will make a follow up on your ticket so our team can assist you. Thank you.
Apr 19, 2018 12:55:56 PM by Adrienne A
Hello,
I am having the same issue. It keeps telling me that my name doesn't match my ID.
Apr 19, 2018 01:19:48 PM by Valeria K
Adrienne,
I see that you've already submitted a support request with our team about your location verification. One of our agents will get back to you shortly via that same support ticket and assist with verification.
Thanks!
Mar 26, 2018 06:38:02 AM by Goran V
Hi Jason,
Please follow the instruction and the hyperlink showing on your end and you will be able to resolve this. If you need any help from us(moderators) let us know. Thank you!
May 28, 2018 11:10:25 AM by Greg W
Nina,
I am also unable to verify my U.S. identification. I've submitted my driver's license in several different ways, all of which met the file type, file size and resolution requirements, and every time I get a message that it couldn't be done. I can't find any way to contact Upwork other than through this forum. I can e-mail you a copy of my ID if that helps. Really need to get this resolved. I had a rare day clear today to get started applying for work on here and now the whole day has gone to waste. Please help.
-Greg
Feb 7, 2019 04:49:33 PM by Abeer K
I am having the same issue, can't get to the link where I can send my photo ID. I don't see the email ID either where I can send my request.
Feb 15, 2019 07:31:32 AM by Brandon W
Hello, I also need this kind of help. I have failed 3 times to verify myt ID card.
I wish you to help this as soon as possible.
Best.
Feb 21, 2019 08:26:09 AM by Julie A
I have had the multiple attempts pop up trying to verify my ID. How do I get this taken care of? I have looked for that verfiy tab and I do NOT see it anywhere.
Feb 26, 2019 09:30:20 AM Edited Feb 26, 2019 09:31:09 AM by Nina C
I am no longer able to submit my ID for verification and need help getting it set up. Please have someone contact me so I can get my ID verified. Thank you.
Mar 28, 2019 07:05:03 PM by Avery O
HI Lynn, and Yulia,
A member of the Customer Support Team will reach out to you to assist you with verifying your location. I'm sorry if this has caused any inconvenience on your end.
Apr 3, 2019 08:05:09 AM by Sonja F
Nina, Can someone help me as well? I am having the same issue for two days.
Thanks-
Sonja
Apr 3, 2019 08:23:12 AM by Bojan S
Hi Sonja,
I checked and it looks like our team has already reached out to you regarding your concern. Please check this support ticket and follow the steps provided to complete the verification process.
Thank you.
Apr 5, 2019 03:16:56 AM by Kenneth N
Hi Nina,
I also have this problem - "have reach my maxium number of atempts to upload my ID".
Can you please help me?
Apr 5, 2019 03:31:29 AM by Goran V
Hi Kenneth,
Our team will reach out to you as well and assist you further. Thank you.
Jan 6, 2020 04:12:53 PM by Amy F
Jan 6, 2020 08:27:49 PM by Avery O
Hi Amy,
A member of the Customer Support Team will reach out to you to assist you further with your concern.
Mar 1, 2018 03:27:27 PM by Cristina Villa N
Also in the same boat as these guys...I need help with upload my I.D. verfication after several of failed tries. Thank you.
Mar 7, 2018 07:01:01 PM by Jennifer Noemi G
I have same problem. Id verification; too many attempts so account on hold. Can someone from customer service please help !
Mar 7, 2018 08:23:35 PM by Avery O
Hi Jennifer,
The Customer Support Team will assist you with verifying your location.
Mar 11, 2018 12:05:46 PM by Alexcia R
Hi Avery,
I have the same issues with verifying my location and I've run out of attempts.
Mar 11, 2018 12:33:31 PM by Jo-An B
Hi Alexcia and Luke,
One of our team member will reach out to you directly and assist you with the process.
Mar 13, 2018 01:12:15 PM by Maggie R
I am having the same issue - it is telling me my ID is not a valid format, but I am submitting my state-issued driver's license from SC. Help!
Mar 13, 2018 01:37:01 PM by Nina K
Maggie & Jonathan,
One of the team members will reach out to each of you to assist with the verification issues you are experiencing. Thanks!
Mar 13, 2018 01:13:10 PM by Jonathan O
Ive had the same issue. I tried uploading my id to verify my location. Now i am all out of attempts. Can someone help me verify my location?
Mar 11, 2018 04:55:20 PM by Jo-An B
Hi Zachary,
Our Customer Support Team will reach out to you and assist you with your verification.
Mar 12, 2018 02:38:45 PM by Ryan C
Hello David,
I have escalated your concern. One of our team members will reach out to you shortly. Thank you.
Mar 14, 2018 01:39:13 PM by Geneva B
Hello,
I have the same exact issue. I keep getting the below message. Please help.
Mar 29, 2019 07:41:18 PM by Rickin P
I tried to upload my US passport a few times, but no success. Now I have a message saying I need to contact support. Please help