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My ID verification had an issue and now it says I need to contact support? Who do I contact?

Active Member
Maggie R Member Since: Mar 13, 2018
71 of 4,858

I am having the same issue - it is telling me my ID is not a valid format, but I am submitting my state-issued driver's license from SC. Help!

Community Guru
Nina K Member Since: Nov 29, 2017
72 of 4,858

Maggie & Jonathan,


One of the team members will reach out to each of you to assist with the verification issues you are experiencing. Thanks!

Active Member
Jonathan O Member Since: Feb 24, 2018
73 of 4,858

Ive had the same issue. I tried uploading my id to verify my location. Now i am all out of attempts. Can someone help me verify my location?

Active Member
Zachary G Member Since: Mar 11, 2018
74 of 4,858

I also have this problem, can I get help to fix this?

Community Guru
Jo-An B Member Since: Aug 2, 2016
75 of 4,858

Hi Zachary,

Our Customer Support Team will reach out to you and assist you with your verification. 

~ Jo-An

Active Member
David B Member Since: Mar 12, 2018
76 of 4,858

Same with me.  Can I get an agent to contact me?

Community Guru
Ryan C Member Since: Feb 3, 2017
77 of 4,858

Hello David,


I have escalated your concern. One of our team members will reach out to you shortly. Thank you.

Active Member
Geneva B Member Since: Mar 14, 2018
78 of 4,858



I have the same exact issue. I keep getting the below message. Please help.


You've reached the maximum number of tries for uploading your ID. Please contact customer support.
Active Member
Rickin P Member Since: Mar 29, 2019
79 of 4,858

I tried to upload my US passport a few times, but no success. Now I have a message saying I need to contact support. Please help

Active Member
Karen Harris G Member Since: Mar 29, 2019
80 of 4,858

I have the same issue. I have contacted support twice and haven’t received any response. It’s been a week.