Mar 29, 2019 07:41:18 PM
Mar 13, 2018 01:12:15 PM
I am having the same issue - it is telling me my ID is not a valid format, but I am submitting my state-issued driver's license from SC. Help!
Mar 13, 2018 01:37:01 PM
Maggie & Jonathan,
One of the team members will reach out to each of you to assist with the verification issues you are experiencing. Thanks!
Mar 13, 2018 01:13:10 PM
Ive had the same issue. I tried uploading my id to verify my location. Now i am all out of attempts. Can someone help me verify my location?
Mar 11, 2018 04:17:55 PM
I also have this problem, can I get help to fix this?
Mar 11, 2018 04:55:20 PM
Our Customer Support Team will reach out to you and assist you with your verification.
Mar 12, 2018 02:01:36 PM
Same with me. Can I get an agent to contact me?
Mar 12, 2018 02:38:45 PM
I have escalated your concern. One of our team members will reach out to you shortly. Thank you.
Mar 14, 2018 01:39:13 PM
I have the same exact issue. I keep getting the below message. Please help.
I tried to upload my US passport a few times, but no success. Now I have a message saying I need to contact support. Please help
Mar 29, 2019 08:28:30 PM
Karen Harris G
I have the same issue. I have contacted support twice and haven’t received any response. It’s been a week.
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