We were unable to authenticate your ID

[Jennifer Noemi G]

I have same problem. Id verification; too many attempts so account on hold.  Can someone from customer service please help ! 

[Avery O]

Hi Jennifer, 

The Customer Support Team will assist you with verifying your location. 

[Alexcia R]

Hi Avery,

I have the same issues with verifying my location and I've run out of attempts.

[Jo-An B]

Hi Alexcia and Luke,

One of our team member will reach out to you directly and assist you with the process.

[Maggie R]

I am having the same issue - it is telling me my ID is not a valid format, but I am submitting my state-issued driver's license from SC. Help!

[Nina K]

Maggie & Jonathan,

One of the team members will reach out to each of you to assist with the verification issues you are experiencing. Thanks!

[Jonathan O]

Ive had the same issue. I tried uploading my id to verify my location. Now i am all out of attempts. Can someone help me verify my location?

[Zachary G]

I also have this problem, can I get help to fix this?

[Jo-An B]

Hi Zachary,

Our Customer Support Team will reach out to you and assist you with your verification. 

[David B]

Same with me.  Can I get an agent to contact me?