Oct 8, 2017 07:28:17 AM by Bharath Mohan S
Getting this error:
Unfortunately, you cannot submit a proposal for this job post because it requires location verification. Based on your previous attempts, you are currently not eligible to verify your location. Please contact customer support.
I had uploaded the driver's id once but it said verification failed.
I need help on this.
Please help me resolve the issue.
Solved! Go to Solution.
Dec 20, 2021 01:31:12 PM by Andrea G
Hi all,
This thread has been closed from further replies due to its size. If you've encountered any issues while trying to verify your location, please know that you can reach out to our support team by selecting the "Get Support" button on this page and they’ll be happy to assist you.
We appreciate your participation in the Community and welcome you to continue the conversation here.
Thank you!
Feb 26, 2018 08:47:43 AM by Valeria K
Hi Bethany,
We'll have one of our agents reach out to you directly and assist with your location verification.
Thanks!
Nov 24, 2018 10:05:45 PM by Tiffany W
The same thing happened to me. It doesn't even mention if it's a temporary or permanent hold, just that it's for the safety of the marketplace? Just because it didn't recognize my ID in the picture...
Feb 16, 2019 04:30:55 PM by Cray H
Hi Lashonda,
One of our team members will reach out to you directly via ticket and assist you further with completing the verification process, Thanks!
Mar 27, 2019 05:55:45 AM by Kyle C
I'm having the same issue. Uploaded my passport photo, but it got rejected and now I seem to be stuck. Not sure who to contact or how to get help.
Mar 27, 2019 06:16:18 AM by Goran V
Hi Kyle,
Our team will reach out to you via ticket as well and assist you further, thank you.
Feb 7, 2018 06:23:01 AM by Asmita K
Hello,
My U.S. ID won't get verified due to a different format. Can a representative from Upwork help me verify it?
Feb 7, 2018 06:31:08 AM by Goran V
Hi Asmita,
One of our team members will contact you directly and assist you further with this, thank you.
Feb 19, 2018 08:43:59 PM by George J
Hi , my US ID also won't verify due to it's vertical format. Help?!
Feb 19, 2018 09:56:44 PM by Avery O
Hi George,
The Customer Support Team reached out to you directly via email to assist you. Let us know if there is anything else we can help you with!
Feb 16, 2018 06:50:44 AM by Dalton James H
Hello! I am having the same problem? I think it is due to the vertical format of my driver's license. Is there anything I can do differently?
Feb 16, 2018 07:15:36 AM by Nina K
Hi Dalton,
I've checked and it looks like you have successfully verified. Please reach out again if you encounter any other issues, thank you.
Feb 26, 2018 07:59:28 AM by Tamer S
I am having the same problem... My U.S. ID won't get verified due to a different format. Can a representative from Upwork help me verify it?
Feb 26, 2018 08:14:44 AM by Valeria K
Sure, Tamer. We'll reach out to you directly and assist you with the verification process. Thanks!
Feb 26, 2018 08:46:16 AM by Matthew B
I cannot verify my ID. I found a post earlier were it was because the ID is vertical. I have run out of chances to re-sumbit anyway. Also the email option of Get Help is grayed out.
Feb 26, 2018 08:56:59 AM by Valeria K
Matthew,
We'll reach out to you directly as well and assist you with the issue.
Thanks!
Oct 10, 2017 07:46:57 AM Edited Oct 10, 2017 08:22:08 AM by Valeria K
Hi! I want location verification now. Please help me. Thank you!
**Edited for Community Guidelines**
Oct 10, 2017 07:58:22 AM by Melissa T
@George S wrote:Hi! I want location verification now. Please help me. Thank you!
George, you just posted a copy of your driver's license on a message board. Maybe think about that and edit your post.
Oct 10, 2017 08:40:01 AM by Valeria K
Hi George,
Please, refer to the message the team just sent you about your location verification. Thank you!
Oct 16, 2017 02:27:40 PM by Valeria K
Brittany,
Somebody will reach out to you directly with more information and assistance.
Mar 5, 2018 01:17:15 PM by Theone G
I'm getting the following message when trying to upload my driver's license.
"Thank you for attempting to verify your location. Unfortunately, we could not authenticate the ID you uploaded. ..."
Can someone please help me?
Mar 5, 2018 02:00:43 PM by Nina K
Hi Theone,
One of our team members will reach out to you very shortly to help assist you with this.
Oct 17, 2017 10:55:56 PM by Jill B
I'm also receiving the same message "Unfortunately, you cannot submit a proposal for this job post because it requires location verification. Based on your previous attempts, you are currently not eligible to verify your location. Please contact customer support."
Can a customer support agent please contact me?
Thank you
Oct 18, 2017 12:33:29 AM by Vladimir G
Hi Jill,
Our team will follow up with you soon and assist you directly.
Nov 10, 2017 06:32:56 PM by Melissa M
I'm also receiving the same message after submitting a passport image that was denied. Can someone help me resubmit verification?
Nov 10, 2017 07:18:49 PM by Lanie M
Hi Melissa,
A member of our team will reach out shortly to further assist you with verifying your location.
Nov 25, 2017 08:38:35 AM by John B
I'm also receiving the same error message even though I used the bank account location verification.
Nov 29, 2017 12:40:08 PM by Sara W
Hello everyone, I am hoping that someone here can help me. I wish to apply for some U.S. only jobs but I am have been unable to upload my I.D. I have attempted emailing
support@upwork.com |
twice, first almost a month ago (that message bounced back) and then most recently a week ago, but I have received no reply.
I attempted to upload my ID to Upwork's site several times, but for some reason, it unfortunately will not work and I have now been locked out. The site states that I have exceeded the "allowed upload attempts" and it directs me to contact support. I believe that I followed the guidelines including DPI, so I am not able to figure out what happened. When I would upload a picture, it would at first seem to be uploaded properly, but upon inspection, the file appeared to actually be blank or possibly corrupted. At least one time, the upload would start, but would then freeze (even though I had an excellent internet connection and I was not having trouble with any other online activity).
Can someone from Upwork please help me? I attempted to upload two different images of my ID, thinking that there was maybe something wrong with the first one, but it wouldn't take the second one, either. On my first email to Upwork, I tried to attach them in order to ask if there was something wrong with them, but the message was bounced back to me and said that the max size for a message to support is 5 MB. Is there some way that I can send a copy of my ID to Upwork so that you can review if there is something wrong with the file, please? Otherwise will you please reset my account so that I am able to try uploading again?
Thank you!
Nov 29, 2017 01:33:46 PM by Valeria K
Hi Sara,
Unfortunately, I wasn't able to find any support tickets you submitted previously from your account. I will ask one of our agents to create one for you and assist you with the verification process.
Dec 9, 2017 10:42:46 AM by Leon D
Can't verify location. Uploaded valid passport used for Visa applications and the system automatically rejected. There is no way to submit different crops or alternate IDs. There is no way to call or contact support in any way. I am dumped into this forum. Please help me. How do I contact someone at Upwork.
Dec 9, 2017 11:16:09 AM by Ryan C
Hello Leon,
I'm sorry to hear that. I have escalated your concern. One of our team members will reach out you shortly.
Dec 15, 2017 09:37:55 AM by Lilian S
Hello! Can I have help verifying my US location? The system is not accepting my Florida ID. They recently changed the design of the ID, not sure if that is the problem. Thank you!
Dec 15, 2017 10:28:00 AM by Valeria K
Hi Lilian,
We'll have one of our agent reach out to you and assist you with the verification process.
Jan 10, 2018 02:37:25 PM by Gregory Alan I
Hello,
The system keeps rejecting my driver's license and there is nothing wrong with it.
Thanks,
Greg
Jan 10, 2018 02:55:09 PM by Nina K
Hi Greg,
A member of the team will be reaching out to you directly to assist you.
Jan 19, 2018 12:10:19 PM by Alisha H
I have been asked to identify my location. I am in the US on a work visa so I do not have the forms of ID that Upwork is looking for (US passport, US drivers license, State ID, or Green Card.) I tried uploading a picture of my visa but that did not work. How should I verify my location?
Jan 19, 2018 12:34:42 PM by Nina K
Hi Alisha,
Currently, location can be verified only using a State ID, a valid US driver's license or a US Passport. Unfortunately, a visa can't be used for verification. You can still use Upwork to submit proposals for all other job posts except for those with a U.S.-location requirement.
Jan 19, 2018 02:55:03 PM by Prashant P
@Alisha: You write good. I read your two articles.
In NY you may be able to get State ID not a DL
Feb 21, 2018 03:39:44 PM Edited Feb 28, 2018 11:19:48 AM by Scott G
Hi, Can I get an agent to reach me to validate my NJ Driver's License? Or whatever document you need?
Thanks