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United States Location Verification - Unable to do

Active Member
Adrienne A Member Since: Apr 19, 2018
31 of 2,257


I am having the same issue. It keeps telling me that my name doesn't match my ID.


Valeria K Moderator Member Since: Mar 6, 2014
32 of 2,257



I see that you've already submitted a support request with our team about your location verification. One of our agents will get back to you shortly via that same support ticket and assist with verification.



~ Valeria
Active Member
Catherine G Member Since: Apr 24, 2018
33 of 2,257

I am having the same problem also. 

Goran V Moderator Member Since: Mar 24, 2017
34 of 2,257

Hi Catherine,

Please refer to the details our team shared on your tickets, you can access your tickets on this Link. Thank you!

Active Member
Jason Harold U Member Since: Mar 26, 2018
35 of 2,257


Goran V Moderator Member Since: Mar 24, 2017
36 of 2,257

Hi Jason,

Please follow the instruction and the hyperlink showing on your end and you will be able to resolve this. If you need any help from us(moderators) let us know. Thank you!

Active Member
Greg W Member Since: May 28, 2018
37 of 2,257



I am also unable to verify my U.S. identification.  I've submitted my driver's license in several different ways, all of which met the file type, file size and resolution requirements, and every time I get a message that it couldn't be done.  I can't find any way to contact Upwork other than through this forum.  I can e-mail you a copy of my ID if that helps.  Really need to get this resolved.  I had a rare day clear today to get started applying for work on here and now the whole day has gone to waste.  Please help.



Active Member
Abeer K Member Since: Feb 7, 2019
38 of 2,257

I am having the same issue, can't get to the link where I can send my photo ID. I don't see the email ID either where I can send my request.

Active Member
Brandon W Member Since: Feb 15, 2019
39 of 2,257

Hello, I also need this kind of help. I have failed 3 times to verify myt ID card.

I wish you to help this as soon as possible.



Active Member
Julie A Member Since: Feb 21, 2019
40 of 2,257

I have had the multiple attempts pop up trying to verify my ID. How do I get this taken care of? I have looked for that verfiy tab and I do NOT see it anywhere.