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Re: Phone Number Problem

Active Member
Muhammad A Member Since: Jun 2, 2019
3461 of 4,075
It may helpful for you.
https://support.upwork.com/hc/en-us
Active Member
Carolyne C Member Since: Jun 2, 2019
3462 of 4,075

It keeps bringing this pop-up on my screen.

 

"You've reached the maximum number of tries to upload your ID. To verify your identity so that you can access all jobs, please contact customer support."

 

Trying to contact Upwork support, but re-directing me to the Upwork community forum. Would appreciate help from an Upwork support agent here.

 

Thank you!

Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
3463 of 4,075

Hi Carolyne,

 

One of our team members will reach out to you directly via support ticket to assist you with your verification process. Thank you!


-Joanne
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Active Member
Daniel M Member Since: Jun 2, 2019
3464 of 4,075

I am getting the "this number is already in use" message. I have no other number to use, and I have no idea what other email I might have signed up with (I tried three others I remember using in the last few years).

Moderator
Goran V Moderator Member Since: Mar 24, 2017
3465 of 4,075

Hi Daniel,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with your number. Thank you.


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Active Member
Daniel M Member Since: Jun 2, 2019
3466 of 4,075
Hello! It has been (4) days and I have not been contacted about a solution.
Highlighted
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
3467 of 4,075

Hi Daniel,

 

I apologize for the delay in receiving an update. I'll go ahead and follow up with the team handling your case and you can expect one of our agents to reach out to you directly as soon as possible.

 

Thank you for your patience.

~ Bojan
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Active Member
Jessica W Member Since: Jan 16, 2019
3468 of 4,075

I have been sent a job invite, and accepted it, but every time i try and do anything on the site, I am directed back to my profile, where it asks for my phone number for verification, but when I enter my phone number, I get this message: "You failed to verify this phone number. Please provide a different number."  That, however, is the only phone number I have. When i began to fill out Upwork forms earlier this year, i submitted my phone number and waited and waited for the verification code.. it never arrived.. contacted customer support, and they asked for my phone number .. yet again.. and wanted to call me. After doing a search for reviews on UpWork, i came across a LOT of customer complaints about the phone verification code not working, and it made (and still makes me) a bit suspicious about your process.. so i simply left the profile unfinished did not utilize your service... However, the job I found through their own job board, utilizes UpWork for pay, and sent me a job invite, so I will have to complete the process... can the verification process please be reset, and fixed so that I am sent a verification code, as I do not have any interest in receiving a phone call from you.

Moderator
Goran V Moderator Member Since: Mar 24, 2017
3469 of 4,075

Hi Jessica,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with your phone number. You can access your tickets on this Link, thank you.


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Active Member
Angela J Member Since: Jun 4, 2019
3470 of 4,075

I am unable to upload my state issued ID. When I try to verify I am met with an error notification, stating my ID is an unacceptable form. It is not. My ID is a NM issued  Identification Card.

 

Any help is appreciated.

 

Thank you. 

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