Hi Eduard, James, Jyoti, Rahil, Toluwa, and LyKae,
I have shared your account information with the Customer Support Team and they will get in touch with to assist you further.
Please go ahead and click on the question mark to the right of the 'Find Jobs' search box, and then click on Help & Support. You'll then be able to click the green "Get Help" button towards the bottom of the page which will allow you to create a support ticket so that the team can assist you with completing the verification.
I just checked your account and I could see that you already have a ticket regarding this issue. I will make a follow up on your ticket so our team can assist you. Thank you.