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United States Location Verification - Unable to do

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Active Member
Laurie T Member Since: May 29, 2018
21 of 4,324

I need help ASAP. I tried uploading my passport to verify my location and it was rejected, only to have the system lock me out. I'd like to upload a newly scanned version which I think will work, but I can't. Please help.

 

Laurie

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Community Guru
Nina K Member Since: Nov 29, 2017
22 of 4,324

Hi Laurie,

I see that you have already opened a ticket about this with our support team, however I'll go ahead and follow up with them and you can expect to receive an update directly on the ticket. Thanks!

~Nina
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Active Member
Rose Marie D Member Since: Jun 1, 2018
23 of 4,324

I am having the same problem trying to have my United States passport verified.  My account was tagged as "Solved" because advice was given but I followed all advice:  passport expires 2022, eliminated cookies for this site, tried another browser but still need help.  It has taken so long to resolve that I can no longer find the jobs I had selected.  Mack, the moderator said he would assist if I needed more help and I do need assistance. thank you

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
24 of 4,324

Hi Rose Marie,

 

In order to complete your verification process, you'll need to communicate with out agent directly. Once you're ready, please use the verification link to initiate the process and our agent will follow up to guide you through the process. You should be able to access the notification with this link. Let us know if you need any more assistance.


~ Bojan
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Active Member
Amy B Member Since: Feb 1, 2019
25 of 4,324

I am also experiencing this issue. Your suggestion to click on the "contact customer service" link only brings me back to "Ask the Community" button option. Please provide an alternate solution to this issue so that I am able to bid on projects. 

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
26 of 4,324

Hi Amy,

 

One of our team mebers will reach out to you directly and assist you further with your verification process, thank you for reaching out to us. 


~ Bojan
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Active Member
Eduard G Member Since: Feb 11, 2019
27 of 4,324

Hello!

I have tried uploading my ID multiple times and it sall there but it has hit the max limit. May I talk to customer support so I can prove my identity 

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Moderator
Avery O Moderator Member Since: Nov 23, 2015
28 of 4,324

Hi Eduard, James, Jyoti, Rahil, Toluwa, and LyKae, 

I have shared your account information with the Customer Support Team and they will get in touch with to assist you further.


-Avery
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Active Member
Juntae D Member Since: Mar 6, 2019
29 of 4,324

I need help with this as well. Unfortunately, it's not allowing us to submit a ticket. Instead, it wants us to "Ask the Community." Please advise...

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
30 of 4,324

Hi Jon Paul and Juntae,

 

We'll have one of our agents reach out to you via support tickets to assist you with your verification processes.

 

Thank you for reaching out to us.


~ Bojan
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