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Verifying Credit Card Failed

Active Member
Nichole W Member Since: Feb 27, 2019
61 of 305

Upwork will not allow me to verify my payment method. It tells me to "contact customer support" , then it links to the generic Upwork help search page.


I was innitially confused with how Upwork asked to verify my card asking for two small amounts to be charged. It would have been useful if they just said enter in an amount that totals $10 or some such thing. I opted out of the verification, in order to find out what they wanted and now I can't get back to the verification screen. 


I need to pay my artist asap, this is incredibly frustrating.

Active Member
Kares S Member Since: Mar 27, 2018
62 of 305

I did not know I had to verify my credit card using USD after I hire someone so I got blocked from verifying my account and it said I had to contact Costumer service to proceed my verification but I dont even know how to do that

Goran V Moderator Member Since: Mar 24, 2017
63 of 305

Hi Kares,

Our customer support team will reach out to you shortly and assist you further with this, thank you!

Active Member
Kares S Member Since: Mar 27, 2018
64 of 305

Hi, I still did not receive a message 

Community Guru
Nina K Member Since: Nov 29, 2017
65 of 305

Hi Kares,

I can confirm that one of our agents has reached out to you already. If you are not seeing the support ticket in your email, you can also try to access it this way using this link.

Active Member
Brian C Member Since: Mar 30, 2018
66 of 305

Can I get the same support as well?

I am unable to verify my credit card.



Community Guru
Ryan C Member Since: Feb 3, 2017
67 of 305

Hello Brian,


I have escalated your concern. One of our representatives will reach out to you shortly. Thank you.

Active Member
Angelica S Member Since: Jun 23, 2018
68 of 305

I misunderstood what they were asking. The charge amounts were $3.38 and $6.62. Please allow me to verfiy so that I may hire.

Community Guru
Jo-An B Member Since: Aug 2, 2016
69 of 305

Hi Angelica,

Thanks for reaching out. One of our team member will reach out to you directly and assist you with the process.

~ Jo-An

Active Member
VicMar V Member Since: Mar 27, 2019
70 of 305

Having the same issue with trying to verify credit card.  Please assist