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Re: I didn't receive a text message verification code

Active Member
Marcus U Member Since: Mar 22, 2018
41 of 681



I still haven't received support from Upwork yet.  Any idea how long it takes?



Marcus Ulloa

Community Guru
Nina K Member Since: Nov 29, 2017
42 of 681

Hi Marcus,

I apologize for the delay in our team reaching back out to you. I have requested again that one of our team members get in touch with you as soon as possible but in the mean time, please try to clear your cache and cookies and remove and re-add your phone number again before attempting to generate another code. If this doesn't solve it, our support team will be able to further assist you as soon as you receive their support ticket.

Active Member
Jamie M Member Since: Jan 9, 2019
43 of 681

Hi Nina,


I also did not recieive a verification code. Would someone be able to contact me to sort this out?


Thank you!



Avery O Moderator Member Since: Nov 23, 2015
44 of 681

Hi Jamie, 

A member of the Customer Support Team will reach out to you to assist you with your phone verification. 

Active Member
Jennifer R Member Since: Feb 11, 2019
45 of 681

I have not recieved any messages.


Active Member
Alexandra M Member Since: Feb 26, 2019
46 of 681

Hello- I am not receiving the code either. 

Bojan S Moderator Member Since: Mar 9, 2018
47 of 681

Hi Alexandra,


One of our team members will reach out to you directly to assist you with your phone verification process. 


Thank you.

~ Bojan
Active Member
Alexis A Member Since: Mar 9, 2019
48 of 681

I need help. When I push the verify button, I'm getting an error. I'm tyring to complete my profile. 

Joanne Marie P Moderator Member Since: Nov 26, 2017
49 of 681

Hi Alexis,


Just to confirm, are you trying to submit your profile for review?

Active Member
Alexis A Member Since: Mar 9, 2019
50 of 681
Yes. I’m barely signing up.