I need to verify my identitfication with a customer support agent. My government id clearly states my first name on the id as it is written in the system. The site now states that I have exceeded the amount of times to verify identity. I need help getting this fixed, or I need to close my account.
I have this same issue. I was initially unsure about Upwork so I registered with an unofficial name (it's my name but not on my documents). I changed it but the verification documents, I do not have the one on the list. I newly migrated from Canada to the US and currently have an Employment Authorization Document. How do I verify my identity?
I just created an UpWork profile yesterday, attempted to verify my drivers license, and immediately recieved an email saying it was inauthentic. When going to my profile to attempt the process again, I come to a webpage that reads "you don't currently have access to this page." How do I proceed? How do I request a video call to confirm my identity?
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