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I didn't receive a text message verification code

Active Member
William W Member Since: Aug 6, 2018
31 of 447

I am having this issue as well.  When I click the link to send the code nothing happens.  

 

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
32 of 447

Hi William,

 

One of our team members will reach out to you and assist you directly, thank you for your patience!

~ Bojan
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Active Member
Jessica M Member Since: Feb 10, 2019
33 of 447
I am having this same problem.
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
34 of 447

Hi Jessica,

 

One of our agents will reach out to you shortly to assist you with your phone verification process, thank you. 

~ Bojan
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Active Member
Marcus U Member Since: Mar 22, 2018
35 of 447

Could you please help me with the same issue.

Community Guru
Nina K Member Since: Nov 29, 2017
36 of 447

Hi Marcus,

We'll have a member of the team reach out to you directly to assist you with this.

~Nina
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Active Member
Marcus U Member Since: Mar 22, 2018
37 of 447

Hello,

 

I still haven't received support from Upwork yet.  Any idea how long it takes?

 

Thanks,

Marcus Ulloa

Community Guru
Nina K Member Since: Nov 29, 2017
38 of 447

Hi Marcus,

I apologize for the delay in our team reaching back out to you. I have requested again that one of our team members get in touch with you as soon as possible but in the mean time, please try to clear your cache and cookies and remove and re-add your phone number again before attempting to generate another code. If this doesn't solve it, our support team will be able to further assist you as soon as you receive their support ticket.

~Nina
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Active Member
Jamie M Member Since: Jan 9, 2019
39 of 447

Hi Nina,

 

I also did not recieive a verification code. Would someone be able to contact me to sort this out?

 

Thank you!

 

Jamie

Moderator
Avery O Moderator Member Since: Nov 23, 2015
40 of 447

Hi Jamie, 

A member of the Customer Support Team will reach out to you to assist you with your phone verification. 


-Avery
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