We were unable to authenticate your ID

[Geneva B]

Hello,

I have the same exact issue. I keep getting the below message. Please help.

You've reached the maximum number of tries for uploading your ID. Please contact customer support.

[Rickin P]

I tried to upload my US passport a few times, but no success. Now I have a message saying I need to contact support. Please help

[Karen Harris G]

I have the same issue. I have contacted support twice and haven’t received any response. It’s been a week.

[Valeria K]

Hi Rickin and Karen,

We'll have support tickets created for you and assist you with your verification process directly. 

Thanks!

[Cassandra Y]

I am trying to verify my ID however it says I have reached the maximum number of tries and it was unable to verify my ID. I see I need to submit a ticket but cant seem to find how to.

Thank you

[Bojan S]

Hi Cassandra,

We'll have one of our agents reach out to you via support ticket to assist you with your verification process. Thank you for reaching out to us. 

[Simone S]

Goran, I too need help with this topic. I "have reached my maxium number of atempts to upload my ID" and I can't find a place to contact anyone about this. 

[Kati L]

I also have reached my maximum number of attempts to upload my ID.

[Ryan C]

Hello Kati,

I have escalated your concern. One of our representatives will reach out to you shortly. Thank you.

[Judy Virginia T]

the same has happened to me