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Re: I did not receive the text verification code

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Active Member
Tammy M Member Since: Dec 26, 2018
401 of 2,907

I pushed the verify phone number button and keep receing message in red "

You failed to verify this phone number. Please provide a different number."

. Will someone from the admin team please contact me. 

 

I have already tried a different broswer before and cleared the cookies on this one (Chrome), as well as re-entering my phone number, and nothing worked. I still have not received a verification text. I know I am receiving text messages from other sources though.

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
402 of 2,907

Hi Tammy,

 

We'll have one of our agents reach out to you directly via support ticket and assist you further with your phone verification process, thank you.


~ Bojan
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Ron M Member Since: Dec 28, 2018
403 of 2,907

Hello,

 I'm trying to set up a Freelancer account but when asked to verify my phone number I never do receive a verification code text (5-digit code). 

Thanks

Ron **Edited for community guidelines**

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
404 of 2,907

Hi Ron,

 

We'll have one of our agents reach out to you directly and assist you further with your phone verification process, thank you.


~ Bojan
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Ron M Member Since: Dec 28, 2018
405 of 2,907

Thanks Bojan for your reply. I look forward to working with one of your agents soon.

Ron

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Jake H Member Since: Jun 14, 2018
406 of 2,907
Hello, I am trying to finish my profile for Upwork. However after entering my number I did not receive the verification code and cannot proceed. Any help would be greatly appreciated!
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Moderator
Avery O Moderator Member Since: Nov 23, 2015
407 of 2,907

Hi Jake, 


I've shared this with the Customer Support Team and they will get back to you through an email to assist you further.


-Avery
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Lorise D Member Since: Dec 27, 2018
408 of 2,907

Hello, I cannot receive texts, yet I still have to confirm my new account. I can only receive messages via email, how can I do this when this is not an option?

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Goran V Moderator Member Since: Mar 24, 2017
409 of 2,907

Hi Lorise,

 

One of our team members will reach out to you via ticket and assist you further with verifying your phone, thank you.


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Jillian D Member Since: Dec 29, 2018
410 of 2,907

Hi, I am also trying to join Upwork but I am not receiving a code after entering my number into the prompt. I waited for a while but I never received a code. Is there anyway I can get in contact with support so I can get that resolved?