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Re: 5-Digit Verification Code

Active Member
Megan C Member Since: Jul 11, 2018
261 of 790

Hi! I too am experiencing this problem. Thanks!

Bojan S Moderator Member Since: Mar 9, 2018
262 of 790

Hi Megan,


One of our team members will reach out to you directly and assist you further, thank you!

~ Bojan
Active Member
Sandy G Member Since: Jul 14, 2018
263 of 790

Hi, I am currently experiencing the same problem.

Joanne Marie P Moderator Member Since: Nov 26, 2017
264 of 790

Hi Sandy,


I'm sorry for the trouble. A member of our team will reach out to assist you with this issue via email. Thank you!

Active Member
Zachary G Member Since: Jul 25, 2018
265 of 790

I am having the same problem

Community Guru
Ryan C Member Since: Feb 3, 2017
266 of 790

Hello Zachary,


I have escalated your concern with the team. One of our team representatives will reach out to you shortly. Please check your email inbox or check directly here.


Thank you.

Active Member
Riku Y Member Since: Dec 25, 2018
267 of 790

I am signing up and I am at the stage where it asks, "next, you'll be asked to verify your phone number for added security." I click "continue" and then I enter my phone number, but when I click "verify phone number" nothing happens. I have tried clearing cookies, tried 3 different browsers and 3 different devices, but nothing is working. Can somebody help me?

Avery O Moderator Member Since: Nov 23, 2015
268 of 790

Hi Riku, 


I've shared your account information with the Customer Support Team and they will reach out to you to assist you with your issue.

Active Member
Tammy M Member Since: Dec 26, 2018
269 of 790

I pushed the verify phone number button and keep receing message in red "

You failed to verify this phone number. Please provide a different number."

. Will someone from the admin team please contact me. 


I have already tried a different broswer before and cleared the cookies on this one (Chrome), as well as re-entering my phone number, and nothing worked. I still have not received a verification text. I know I am receiving text messages from other sources though.

Bojan S Moderator Member Since: Mar 9, 2018
270 of 790

Hi Tammy,


We'll have one of our agents reach out to you directly via support ticket and assist you further with your phone verification process, thank you.

~ Bojan