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Problem uploading my ID

Moderator
Avery O Moderator Member Since: Nov 23, 2015
2111 of 3,651

Hi Garen, 

A member of the Customer Support Team will reach out to you to assist you with your location verification. 


-Avery
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Active Member
Paul I Member Since: Jan 31, 2019
2112 of 3,651

Hi,

 

I cannot send any proposal for the client due to this message

 

"You've reached the maximum number of tries to upload your ID. To verify your identity so that you can access all jobs, please contact customer support."

 

How can I upload again my ID so that they can verify it. 

 

Many thanks

Active Member
Bina R Member Since: Mar 13, 2016
2113 of 3,651

check your gmail or if you did not get any email to submite ID then contact support ..they will give you the link to submite.once your id approve then you will be able to submite proposals

Moderator
Avery O Moderator Member Since: Nov 23, 2015
2114 of 3,651

Hi Paul, 


A member of the Customer Support Team will reach out to you to assist you with your verification.


-Avery
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Active Member
Paul I Member Since: Jan 31, 2019
2115 of 3,651

Hi,

 

Until now no one ever contact me regarding my verification, do you know the number of the customer service? so that I can reach to them directly.

 

Thanks

Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
2116 of 3,651

Hi Paul,

 

One of our customer support agents will reach out via email to assist you in uploading your ID for verification. Thanks!


-Joanne
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Active Member
Ingrid S Member Since: Feb 6, 2019
2117 of 3,651

Hi Can I reach customer service?

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2118 of 3,651

Hi Cassandra and Ingrid,

 

We'll have one of our agents reach out to you shortly and assist you further with your verification process, thank you for reaching out to us. 

~ Bojan
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Active Member
James C Member Since: Feb 6, 2019
2119 of 3,651

Having same issue. Please help.

 

reached the maximum number of tries to upload your ID ERROR

Active Member
Ashley H Member Since: Feb 7, 2019
2120 of 3,651

I tried to upload my ID so I could be verified as a US resident. I made sure I followed all of the guidelines (right size, all sides showing, etc). However, after trying to get it right, (there was no specification as to what was even wrong with the picture), I was told that I have reached the maximum number of attempts.

Now, I can't upload my ID, which greatly restricts what jobs I can apply for. I can't find anywhere I can ask for help, and the community bot was so exceedingly unhelpful. What should I do? What can be done?

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