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Problem uploading my ID

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Active Member
Alberto T Member Since: Feb 2, 2019
2141 of 4,592

It seems like a lot of people are having the same issue as me. They can't verify my ID and I have already exceeded the number of attempts to upload it. Where do I go for here? 

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Active Member
Garen M Member Since: Feb 5, 2019
2142 of 4,592

uploaded my id several times did not take any of them now says to contact support? help

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Moderator
Avery O Moderator Member Since: Nov 23, 2015
2143 of 4,592

Hi Garen, 

A member of the Customer Support Team will reach out to you to assist you with your location verification. 


-Avery
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Active Member
Paul I Member Since: Jan 31, 2019
2144 of 4,592

Hi,

 

I cannot send any proposal for the client due to this message

 

"You've reached the maximum number of tries to upload your ID. To verify your identity so that you can access all jobs, please contact customer support."

 

How can I upload again my ID so that they can verify it. 

 

Many thanks

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Active Member
Bina R Member Since: Mar 13, 2016
2145 of 4,592

check your gmail or if you did not get any email to submite ID then contact support ..they will give you the link to submite.once your id approve then you will be able to submite proposals

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Moderator
Avery O Moderator Member Since: Nov 23, 2015
2146 of 4,592

Hi Paul, 


A member of the Customer Support Team will reach out to you to assist you with your verification.


-Avery
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Active Member
Paul I Member Since: Jan 31, 2019
2147 of 4,592

Hi,

 

Until now no one ever contact me regarding my verification, do you know the number of the customer service? so that I can reach to them directly.

 

Thanks

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Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
2148 of 4,592

Hi Paul,

 

One of our customer support agents will reach out via email to assist you in uploading your ID for verification. Thanks!


-Joanne
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Active Member
Ingrid S Member Since: Feb 6, 2019
2149 of 4,592

Hi Can I reach customer service?

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2150 of 4,592

Hi Cassandra and Ingrid,

 

We'll have one of our agents reach out to you shortly and assist you further with your verification process, thank you for reaching out to us. 


~ Bojan
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