Jan 17, 2018 10:39:01 AM Edited Nov 10, 2020 01:19:43 PM by Valeria K
**Edited to Update - this thread has been closed from further replies due to its size.**
I pushed the verify phone number button and have yet to receive my verication code. Will someone from the admin team please contact me.
Feb 1, 2019 01:46:29 AM by Merissa F
Hi Nina!
I am also having that problem, can someone please contact me as well about verifying my account? I have been trying for a few days as well and there has not been any progress.
Thank you!
Aug 30, 2016 02:38:40 PM by Eman S
Hello Dears,
I am new freelancer .I am realy can't know when i can verify my phone number .I enterde it but there is no code send to me to verify it . please I need to verify it because this important to clients untill i can verify my payment method .please , could you help me My profile is 100% completed but I don't know why it isn't verified . My account appear for customer without verified number and I can't get any job as here
https://www.upwork.com/freelancers/~016d32114a5a39b802?viewMode=1
Thank you in advance .
Aug 30, 2016 02:56:22 PM by Valeria K
Hi Eman,
It doesn't look like phone verification is currently required for your account. You'll be notified if it's necessary but at this point you can continue working on Upwork as usual.
Dec 20, 2017 07:26:53 AM by Tracy D
Hi Valeria,
I just registered, it follows with "Next, you'll be asked to verify your phone number for added security."
When I get there, I enter my number, the field is green to click, but nothing happens, and I can't move on.
Any advice?
Tracy
Dec 20, 2017 07:59:20 AM by Valeria K
Hi Tracy,
Could you please try using a different browser to enter your phone number and submit it? You should receive a text message with a verification code.
Dec 20, 2017 08:19:07 AM by Tracy D
Thanks, valeria!
Chrome is liked better by Upwork than Firefox...
Best,
Tracy
Oct 29, 2019 01:00:41 PM by Yoni W
Hi,
I tried using several web browers and app as well, but nothing seems to work for me. Can you please help?
Oct 29, 2019 01:47:25 PM by Bojan S
Hi Yoni,
We'll have one of our agents reach out to you directly to assist you with your phone verification process.
Thank you for reaching out to us!
Nov 7, 2018 12:08:25 PM by Kelsy K
Hello. I am having this same issue. I use Chrome, but have also tried Safari, Firefox, and Epic with no luck. When I click the green Verify button, nothing happens. Please advise. Thanks you!
Nov 7, 2018 01:23:57 PM by Bojan S
Hi Kelsy,
We'll have one of our team members reach out to you directly and assist you further regarding your phone verification process, thank you.
Mar 11, 2019 11:13:56 PM by Whitney K
I am having the same issue. I've used Chrome, Firefox, and Explorer. No luck.
Mar 11, 2019 11:23:05 PM by Goran V
Hi Whitney,
One of our team members will reach out to you via ticket and assist you further with verifying your phone, thank you.
Nov 7, 2018 05:27:21 PM by Avery O
Hi Kelsy,
Please refer to this ticket that was sent to you on 1-November. You may follow up with the team on the same ticket thread so that the Customer Support Team can assist you further.
Apr 3, 2018 05:19:20 PM by Dave W
I have a similar problem but I am still in the application process to become a freelancer on upwork.com so I can't get past the telephone verification step. I have checked my cell phone number and had the site send me a text multiple times but nothing has come through to my phone.
Apr 3, 2018 06:23:01 PM by Ryan C
Hello Dave,
I have escalated your concern. One of our representatives will reach out to you shortly. Thank you!
Apr 22, 2018 12:40:42 PM Edited Apr 22, 2018 12:45:05 PM by Samihah I
I'm having the same issue. I've waited a while and the verification text hasn't been sent to my phone.
Edit: the verification text finally sent!
Sep 1, 2018 02:28:59 PM by Jeremy M
I completed the create my profile, but it won't take my phone number...it keeps saying it must be 6 digits exactly.
Sep 1, 2018 03:02:12 PM by Valeria K
Hi Jeremy,
Could you please make sure your phone number is in the following format - 1 (234) 5678910? If you still get an error, please, let us know.
Dec 8, 2018 09:23:45 AM by Jawara H
I'm having this same issue. Both in chrome and Firfox nothing happens when I click "Verify Phone Number"
Jul 13, 2018 08:46:01 PM by Candace M
Hello! I am having the same issue as some of the others. Still stuck in the application process because I entered in the wrong phone number in the beginning and cannot change it. The number to verify is incorrect and I cannot change it or the country code, it will not allow me to. It is impossible to speak to someone about this. How can I go back to change my phone number?
Jul 13, 2018 09:30:55 PM by Avery O
Hi Candace,
Based on the address you add on your account, the area code automatically populates on the mobile number field. Are you using a different mobile number for your account?
Jul 13, 2018 10:58:44 PM by Candace M
Yes, I am using an international format phone number. I assumed that might be the case so I tried to delete all and start over. But I can not even do that until my account has been verified.
Jul 14, 2018 12:12:14 AM by Avery O
Hi Candace,
I forwarded your account details to the Customer Support Team and they will get in touch with you to assist you further.
Aug 6, 2018 09:47:41 AM by Ryan M
Hi there Avery,
I'm having the same issues as those above. I tried clearing all cache and cookies, switching browsers, restarting browsers, etc.
Please help.
Thank you,
Ryan
Aug 6, 2018 10:23:33 AM by Bojan S
Hi Ryan,
One of our team members will reach out to you shortly and assist you further, thank you for reaching out to us!
Aug 18, 2018 07:32:14 AM by Jeffrey T
Hello, I am having the same issue as others where my phone number cant be changed to get the verification code texted to me. Please Help. I am stuck in the account profile set up and just need to get my phone verified.
Aug 18, 2018 08:08:08 AM by Bojan S
Hi Jeffrey,
Thank you for reaching out to us, one of our team members will reach out to you directly and assist you further!
Nov 1, 2018 06:05:21 AM by Rhiannon N
Hi, I'm having the same issue when trying to set up my profile:
I get to "Next, you'll be asked to verify your phone number for added security"
I hit continue, enter my phone number, then hit the green "verify phone number" button but nothing happens and I have not received a text.
I've tried different browsers (Chrome and Safari) as well as through the app on my iphone but nothing happens after hitting "verify phone number" button.
Please help so I can finish profile set up.
Thanks.
Nov 1, 2018 06:16:34 AM by Goran V
Hi Rhiannon,
One of our team members will reach out to you via ticket and assist you further with your phone verification, thank you.
Nov 1, 2018 08:55:01 AM by Krystle T
I'm in the process of creating my Upwork Profile and am having an issue with verifying my phone number. When I get to the point where I need to verify my phone number, I get the following error message: "You failed to verify this phone number. Please provide a different number." When I try to input a different number, it automatically defaults to the original phone number. Please help!
Nov 1, 2018 09:19:42 AM by Goran V
Hi Krystle,
One of our team members will reach out to you via ticket and assist you further on how to verify your phone number. If further help is needed from me here, let me know. Thank you.
Oct 12, 2018 08:19:27 AM by James D. J
As the title states, I use my phone number to verify my account and the code is never texted to me.
I've tried another phone number, resetting my browser, using another browser, and nothing works.
I will likely need some tech support to override this block so I can finally get my page approved.
Thank you!
Devin
Oct 12, 2018 08:50:01 AM by Bojan S
Hi Devin,
We'll have one of our agents reach out to you and assist you with your verification process. Thank you!
Oct 31, 2018 04:50:37 PM by Kelsy K
Hi! I am having the same issue. I've tried clearing my browsers but it seems like I cant even click the green button, let alone get a text message. Please advise. Thanks!
Oct 31, 2018 06:20:51 PM by Avery O
Hi Kelsy,
A member of the Customer Support Team reached out to you to assist you further.
Nov 24, 2018 07:02:03 AM by Mark G