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I didn't receive a text message verification code

rhimade
Active Member
Rhiannon N Member Since: Nov 1, 2018
351 of 2,969

Hi, I'm having the same issue when  trying to set up my profile:

 

I get to "Next, you'll be asked to verify your phone number for added security" 

I hit continue, enter my phone number,  then hit the green  "verify phone number" button but nothing happens and I have not received a text. 

 

I've tried different browsers (Chrome and Safari) as well as through the app on my iphone but nothing happens after hitting "verify phone number" button.  

 

Please help so I can finish profile set up. 

Thanks.

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
352 of 2,969

Hi Rhiannon,

 

One of our team members will reach out to you via ticket and assist you further with your phone verification, thank you.


Untitled
k-trotter
Active Member
Krystle T Member Since: Nov 1, 2018
353 of 2,969

I'm in the process of creating my Upwork Profile and am having an issue with verifying my phone number. When I get to the point where I need to verify my phone number, I get the following error message: "You failed to verify this phone number. Please provide a different number." When I try to input a different number, it automatically defaults to the original phone number. Please help! 

 

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
354 of 2,969

Hi Krystle,

 

One of our team members will reach out to you via ticket and assist you further on how to verify your phone number. If further help is needed from me here, let me know. Thank you.


Untitled
k-trotter
Active Member
Krystle T Member Since: Nov 1, 2018
355 of 2,969
Thanks so much!

##- Please type your reply above this line
608d561e
Active Member
James D. J Member Since: Oct 12, 2018
356 of 2,969

As the title states, I use my phone number to verify my account and the code is never texted to me. 

 

I've tried another phone number, resetting my browser, using another browser, and nothing works.

 

I will likely need some tech support to override this block so I can finally get my page approved.

 

Thank you!

 

Devin

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
357 of 2,969

Hi Devin,

 

We'll have one of our agents reach out to you and assist you with your verification process. Thank you!


~ Bojan
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kelsymay
Active Member
Kelsy K Member Since: Oct 31, 2018
358 of 2,969

Hi! I am having the same issue. I've tried clearing my browsers but it seems like I cant even click the green button, let alone get a text message. Please advise. Thanks!

aocumen
Moderator
Avery O Moderator Member Since: Nov 23, 2015
359 of 2,969

Hi Kelsy, 

A member of the Customer Support Team reached out to you to assist you further.


-Avery
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mguirg
Active Member
Mark G Member Since: Nov 24, 2018
360 of 2,969
Hello! I am having the same issue as many others here. I am in the application process and when I input my phone number for verification nothing happens and the button doesn't register anything. Please advise!
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