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Re: United States Location Verification - Unable to do

Moderator
Goran V Moderator Member Since: Mar 24, 2017
1661 of 1,696

Hi Duff,

One of our agents will reset your attempts and reach out to you directly to assist further with your verification. Thank you.


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Active Member
Deborah C Member Since: Oct 1, 2018
1662 of 1,696
I just tried to set up an account after not having logged in for a long time, and was told my ID couldn't be authenticated and my account is now on hold. Is someone able to unlock the account long enough for me to try and submit a new ID photo?
Moderator
Goran V Moderator Member Since: Mar 24, 2017
1663 of 1,696

Hi Deborah,

 

One of our team members will reach out to you directly via ticket and assist you further on how to finish the verification. Thank you


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Active Member
Ephraim I Member Since: Oct 31, 2018
1664 of 1,696

Hello, I currently have the same problem,

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1665 of 1,696

Hi Ephraim,

 

One of our team members will reach out to you shortly and assist you further with your verification process, thank you.

~ Bojan
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Active Member
Brendan M Member Since: Nov 2, 2018
1666 of 1,696

Unable to verify phone number. Can someone contact me to do so?

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1667 of 1,696

Hi Brendan,

 

I checked this for you and looks like you were able to successfully verify your phone number, let us know if you need further assistance. Thank you.

~ Bojan
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Active Member
Pablo F Member Since: Nov 3, 2018
1668 of 1,696

Same problem here. Uploaded 3 images of my driver's license and it failed and placed my account on hold.  Please reach-out to fix this.

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1669 of 1,696

Hi Pablo,

 

We'll have one of our team members reach out to you directly and assist you further, thank you.

~ Bojan
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Active Member
Julia H Member Since: Nov 4, 2018
1670 of 1,696

Hi,

 

I have a Governement-issued identification card, but not one on your list - is it possible to be verified through a different process? 

 

Thanks

 

Julia

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