United States Location Verification - Unable to do

[Deborah C]

I just tried to set up an account after not having logged in for a long time, and was told my ID couldn't be authenticated and my account is now on hold. Is someone able to unlock the account long enough for me to try and submit a new ID photo?

[Goran V]

Hi Deborah,

One of our team members will reach out to you directly via ticket and assist you further on how to finish the verification. Thank you

[Ephraim I]

Hello, I currently have the same problem,

[Bojan S]

Hi Ephraim,

One of our team members will reach out to you shortly and assist you further with your verification process, thank you.

[Brendan M]

Unable to verify phone number. Can someone contact me to do so?

[Bojan S]

Hi Brendan,

I checked this for you and looks like you were able to successfully verify your phone number, let us know if you need further assistance. Thank you.

[Pablo F]

Same problem here. Uploaded 3 images of my driver's license and it failed and placed my account on hold.  Please reach-out to fix this.

[Bojan S]

Hi Pablo,

We'll have one of our team members reach out to you directly and assist you further, thank you.

[Julia H]

Hi,

I have a Governement-issued identification card, but not one on your list - is it possible to be verified through a different process? 

Thanks

Julia

[Avery O]

Hi Julia, 

You should be able to verify your location with any of the following IDs: Driver's License, State ID card, United States Passport, Green Card. If you are unable to verify your location, you should still be able to bid for jobs that do not have a U.S. location requirement.