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Re: United States Location Verification - Unable to do

Active Member
Duff U Member Since: Sep 28, 2018
1961 of 2,257

I also have this problem. I have an Arizona ID.

Moderator
Goran V Moderator Member Since: Mar 24, 2017
1962 of 2,257

Hi Duff,

One of our agents will reset your attempts and reach out to you directly to assist further with your verification. Thank you.


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Active Member
Deborah C Member Since: Oct 1, 2018
1963 of 2,257
I just tried to set up an account after not having logged in for a long time, and was told my ID couldn't be authenticated and my account is now on hold. Is someone able to unlock the account long enough for me to try and submit a new ID photo?
Moderator
Goran V Moderator Member Since: Mar 24, 2017
1964 of 2,257

Hi Deborah,

 

One of our team members will reach out to you directly via ticket and assist you further on how to finish the verification. Thank you


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Active Member
Ephraim I Member Since: Oct 31, 2018
1965 of 2,257

Hello, I currently have the same problem,

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1966 of 2,257

Hi Ephraim,

 

One of our team members will reach out to you shortly and assist you further with your verification process, thank you.

~ Bojan
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Active Member
Brendan M Member Since: Nov 2, 2018
1967 of 2,257

Unable to verify phone number. Can someone contact me to do so?

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1968 of 2,257

Hi Brendan,

 

I checked this for you and looks like you were able to successfully verify your phone number, let us know if you need further assistance. Thank you.

~ Bojan
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Active Member
Pablo F Member Since: Nov 3, 2018
1969 of 2,257

Same problem here. Uploaded 3 images of my driver's license and it failed and placed my account on hold.  Please reach-out to fix this.

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1970 of 2,257

Hi Pablo,

 

We'll have one of our team members reach out to you directly and assist you further, thank you.

~ Bojan
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