Hello, I uploaded my Colorado drivers license for verification but was told it was rejected and that I have exceeded the maximum number of attempts (I only tried once). Now I cannot continue the registration process. I have completed over 300 projects on Freelancer.com but have not been impressed with their customer service of late so am looking for a new Freelance site to work with. I look forward to hearing from you soon!
It wouldn't let me upload my ID at all and now I'm locked out. There is no way for me to contact support and "Ask Community" is the only "solution" I was offered. I'm very sad about this because I see careers available here that aren't available elsewhere. Please help me
Alicia, Jared and Tatiana,
So sorry that you guys are having trouble getting your ID's uploaded, we'll have an agent reach out to each of you to help assist in resolving this issue. Thank you for your patience.
I can't upload my id, tried like 3-4 times via mobile phone with a good ID picture i thought, didn't recognize it and now today it says I've exceeded trying limit and need to contact support. Go to support site and their is no contacting support, no option to email, not phone, not chat. So what?
I've checked your account and can see that currently ID verification is not required for your account. Are you seeing a message that is asking you to upload your ID?
Hello, I'm new to Upwork! While trying to upload my ID a few times, it was unsuccessful and now I'm locked-out and haven't received any response from Customer Support. Any ideas?