Re: US location - tried to upload id - out of tries

Lennard H · Feb 16, 2019 10:21:09 AM

having the same problem with regards to ID Submission problems.

Cray H · Feb 16, 2019 11:20:41 AM

Hi Lennard,

I have shared your account information with the Customer Support Team and they will get in touch with you to assist you further on verifying your account.

- Mary

Jennifer P · Mar 13, 2019 10:57:13 AM

Hello Mary,

I have logged into my profile, and I am unable to confirm my identity however, I only remember trying to do this once. I have followed the contact support steps, but I have reached a dead end. Is there someone who can assist me with this please and quickly?

Jennifer

Bojan S · Mar 13, 2019 11:19:09 AM

Hi Jennifer,

We'll have one of our agents reach out to you via support ticket to assist you with your verification process.

Thank you for reaching out to us.

~ Bojan

Daniel G · Apr 1, 2019 07:19:39 AM

I am experiencing the same issue can you have someone contact me?

Bojan S · Apr 1, 2019 07:51:15 AM

Hi Daniel,

We'll have one of our agents reach out to you via support ticket to assist you with your verification process.

Thank you for reaching out to us.

~ Bojan

Karan L · Mar 2, 2018 10:18:02 AM

I was unsuccessful if uploading my ID documents. Now I am seeing this when I look for work. "You've reached the maximum number of tries for uploading your ID. Please contact customer support."

How can I fix this?

Konstantin S · Mar 2, 2018 10:50:45 AM

same problem here, the instructions are to take a clear picture, which I did and after several attempts and a message: Max number of tries for uploading your ID, the link to contact customer support is useless.

Nina K · Mar 2, 2018 11:29:36 AM

Hi Karan and Konstantin,

I've requested that the support team reach out to both of you directly via an email ticket to further assist you in uploading your ID document, you should be hearing from an agent very shortly about this, thank you.

~Nina

Christopher Z · May 11, 2018 09:24:58 PM

I am also having this exact problem. I took a clear photo which met all the listed requirements, yet all my ID submissions were rejected, and now I am told to contact support with a link that's broken. Can you please put me in contact with someone who can help to verify my address? I can't wait to get to work!