US location - tried to upload id - out of tries

[Valeria K]

Ginny,

Did you receive any errors when you uploaded your ID and submitted it for verification?

[Mai Choua T]

 Yes, it said that my image isn't clear and I was not able to upload a better version again. 

[Janelle T]

Tried to upload ID for US location verification. I was denied on several attempts. Now it says I am out of tries and the help page will not allow me to submit a support ticket. How can I upload the information needed?

[Christina Irene S]

Same thing happened to me as well. Standing by for answers.

[Nina K]

Hi Christina,

I've already responded to you, you should have by now received an email from one of our agents who is reaching out to help resolve this issue. You can also access the ticket from the agent here. Please let us know if you need further assistance.

[Nina K]

Hi Janelle,

A team member will be reaching out very shortly to assist you with this, thank you!

[Nicholas G]

Hi Nina, I am getting the same issue.  I have tried to upload my ID multiple times and it did not work, and now I cannot try again.  I have used the exact same ID scan to verify my identity on financial websites.  Can someone please look into this for me? 

[Nina K]

Hi Nick,

I'll have one of our agents reach out to help you with this, thanks!

[Lennard H]

having the same problem with regards to ID Submission problems.

[Cray H]

Hi Lennard,

I have shared your account information with the Customer Support Team and they will get in touch with you to assist you further on verifying your account.