Known Issues and Workarounds - Page 5

NikolaS · ‎03-15-2023

Some users may experience issue with notification regarding the W-8BEN form on their account. Experience: You added all information in the Tax Information section and you see the Completed status but the notification is still visible.

NikolaS · ‎03-13-2023

We are investigating reports of issues accessing the Message Center. Affected users may see an error stating “connection to our server”. We will provide more information as soon as it is available. We appreciate your patience,

AveryO · ‎03-05-2023

Some of you may have issues with manual hours not updating in Reports > Overview and your Work Diary. Our engineers are aware of this issue and will update this thread once the issue is resolved. You may subscribe to our status page for the latest status.

NikolaS · ‎02-28-2023

We are investigating reports of some customers being unable to release milestones and submit payments. An error appears that states “Error happened during processing milestone”. We will provide more information as soon as it is available. Edited to add: Hi All, This issue is resolved and we will be closing this thread from further comments. However, if you still experience the issue mentioned on this thread please let us know by posting in Community Support section and we will be happy to assist you accordingly. Thank you,

AveryO · ‎02-15-2023

We are aware that some freelancers may be experiencing delays with receiving their Direct to Local Bank withdrawals. The team is aware of this and is currently looking into it. In the meantime, you may check this article for more information on the Direct to Local Bank timing and fees. Once we have more information, we'll provide an update here.

kochubei_valeria · ‎01-25-2023

Some freelancers may experience issues with jobs not loading in Best Matches or Recent Jobs tabs on Find Work page. The team is investigating the root cause of these issues. Meanwhile, please make sure you update your feed by running searches, applying filters and saving your searches? Feel free to check out this help article and this one too for more information on how you can perform searches, save them to your feed and improve the results you see. Edited to add. We are following up to let you know that this issue is now resolved. If the issue persists on your end feel free to let us know and we will be happy to assist you further. We appreciate your patience.

kochubei_valeria · ‎01-23-2023

Our finance team is currently investigating issues with the withdrawals to InstantPay failing or being reversed. Workaround: Please use an alternative withdrawal method to withdraw the funds. Edited to add: Hi All, This issue is resolved and we will be closing this thread from further comments. However, if you still experience the issue mentioned on this thread please let us know by posting in Community Support section and we will be happy to assist you accordingly. Thank you,

MorganB · ‎09-12-2024

TEST

NikolaS · ‎09-03-2024

Some users may experience issues with discrepancy in the rates displayed in the message room job offer. A GBP is shown to be higher than USD. Below is the screenshot for reference. We would like to let you know that our engineers are aware of this issue and they are working as fast as possible to resolve it. Once we have more information, we will update this thread. Edited to update information. 9/26/2024 We would like to clarify that this issue is resolved.

NikolaS · ‎07-16-2024

Some users may experience issues with purchasing Connects. Error message: "Failed to load the Connects transaction details. Please try again. If the issue persists, please contact Customer Support.". Screenshot of the error below. We would like to let you know that our engineers are aware of this issue, and they are working as fast as possible to resolve it. We will update this thread once we have more information. Edited to update information. 7/17/2024 We would like to let you know that this issue is now resolved.

NikolaS · ‎06-17-2024

Some users may have received an email notification about the payment schedule that is showing Quarltey instead of the chosen option. We would like to let you know that our engineers are aware of this issue and they are working as fast as possible to resolve it. We will update this thread once we have more information. While our team is working on resolving the issue, I would like to let you know that you can double-check your withdrawal schedules within your Get Paid section in Account Settings. Edited to update information. 6/20/2024 We would like to let you know that this issue is now resolved. We will be closing this thread from further replies.

AndreaG · ‎06-05-2024

Hi all, We're aware that some of you are experiencing a 404 error while attempting to complete Identity Verification. The team is working to identify the issue and resolve it as soon as possible. We appreciate your patience. Screenshot: **Edited to Update Information** We received an update from the team and they confirmed that the issue with your ID verification page has been resolved. Don't hesitate to let us know if the issue persists; we'll investigate further.

NikolaS · ‎05-30-2024

Some users may experience issues with verifying their email address while creating an account on Upwork. Screenshot for error message. We would like to let you know that our engineers are aware of this issue and they are working as fast as possible to resolve the issue. We will update this thread once we have more information. * Edited to Update Information: We received confirmation that this issue has been resolved. Users should now receive a confirmation email and complete the verification process. Don't hesitate to reach out to our support team if the issue persists; they'll gladly look further into it for you. Thank you for your patience and understanding.

ArjayM · ‎05-25-2024

Hi Everyone, Freelancers may not be able to see funds on the Financial Overview page. Our engineers are investigating these errors and working to address the issue causing them. We'll keep this thread posted with more information whenever we receive an update from the team. Edited to update information. 5/27/2024 We would like to let you know that this issue is now resolved.

PradeepH · ‎05-24-2024

We are aware that some clients may be encountering difficulties with releasing payments. Rest assured that our technical team is fully aware of this issue and is actively working to resolve it as swiftly as possible to ensure a seamless experience for you. We sincerely appreciate your patience and understanding. For the latest update, please visit the Status page.

NikolaS · ‎05-21-2024

Some users may experience issues with sharing client feedback on LinkedIn. Error 'Cannot display preview. You can post as is, or try another link.' A screenshot of the error for reference. We would like to let you know that our engineers are aware of this issue and they are working as fast as possible to resolve it. We will update this thread once we have more information. Edited to update information. 5/21/2024 We would like to let you know that this issue is now resolved. Feel free to try again and let us know if the issue persists on your end.

AndreaG · ‎05-10-2024

Hi all, There was an issue earlier today where users could not access our Help Center. Error message: "You don't currently have access to this page" We're happy to confirm that this has been addressed. If you're still unable to access the Help Center or your tickets, please try clearing your cache and cookies or logging in with a different browser. Thank you!

PradeepH · ‎03-07-2024

Some users are experiencing the error, 'Sorry, we were unable to save your application. We were unable to process your proposal due to missing address information. Add your full address.' while submitting proposals. We would like to let you know that we shared your reports with our team and our engineers are working as fast as possible to resolve this issue. We will update this thread once we have more information.

PradeepH · ‎02-22-2024

Some users may experience issues with their financial accounts on Upwork and may see an error, 'Your financial account has been suspended'. We would like to let you know that we shared your reports with our team and our engineers are working as fast as possible to resolve this issue. We will update this thread once we have more information. Please visit the Status page for the latest status. Edited to update information. 02/26/2024 We would like to let you know that this issue is now resolved. We will be closing this thread from further replies. Thank you for your patience while this issue was being resolved.

NikolaS · ‎02-04-2024

Some users may experience issues with "Add extra layer of security page". Once you select "'I understand my account will be locked if I am unable to answer this question" the error "This field is required." will show. Screenshot for reference. We would like to let you know that we shared your reports with our engineers and they are working as fast as possible to resolve this issue. We will update this thread once we have more information. While this issue is being resolved we would like to let you know that you can use the following workaround so that you can add your withdrawal method earlier. Go to Settings > Password & security > Security question and toggle that option. Here is a screenshot for reference. This should allow you to set up your withdrawal method. Edited to update information. 2/11/2024 We would like to let you know that this issue in now resolved. We appreciate your patience.

W-8BEN Notification Issue

Connection issues in Messages

Work diaries/timesheets not updating with manually logged hours

Issue with releasing contract milestones - Error: "“Error happened during processing milestone”"

February 15 Direct to Local Bank withdrawals not yet processed

Some Freelancers may Experience Issues with Job Feed | Best Matches & Recent Jobs

Some freelancers are unable to withdraw earnings with Instant Pay

TEST

Currency conversion issue when receiving offer

Issue with purchasing Connects. Error: "Failed to load the Connects transaction details."

Payment Schedule email notification issue.

404 Error Page for Identity Verification

Issue with email verification during account creation stage.

Financial Overview Information: Values reset to 0/ disappeared

Latency in charging clients

Issue with sharing client feedback on LinkedIn. Error 'Cannot display preview.'

Upwork Help Center Access

Unable to submit proposals due to missing address

Financial account Limitation

Issue with "Add extra layers of security" page. Error: "This field is required."